Manager, Customer Success

3 weeks ago

Dublin, Dublin City, Ireland Datadog Full time

As a Manager, Customer Success France, you will lead a team of Customer Success Managers (CSMs) who are responsible for driving value for our customers while also owning the commercial relationship. You will hire, develop, and coach high-performing CSMs, ensuring they are empowered to deliver strong customer outcomes and revenue growth.

At Datadog, Customer Success is a strategic, revenue-driving function—not just a support role. CSMs manage full renewal and expansion cycles, ensuring customers see value in their investment while increasing revenue across their accounts. As a leader, you will be responsible for both the performance of your team and the overall success of your region, providing an opportunity to join a company that's a leader in the space and see your contributions firsthand.

What You'll Do:

  • Own the commercial success of your segment by driving renewals, expansions, and long-term customer value.
  • Coach and develop a team of CSMs to be strategic advisors to their customers.
  • Lead through influence—effectively collaborating cross functionally to drive positive customer outcomes and solve complex challenges.
  • Balance autonomy with visibility, ensuring strong execution while providing clear updates to leadership.
  • Act as a strategic partner and escalation point, helping CSMs navigate complex customer engagements.
  • Attract, retain, and develop top talent, fostering a high-performance team culture.

Who You Are:

  • Experienced in Customer Success or Account Management, (6+ years preferred) with a strong understanding of SaaS business models.
  • A proven people leader (3+ years managing a team), with a track record of coaching and developing talent.
  • A commercial operator—comfortable negotiating contract terms, overcoming objections, and driving expansion revenue.
  • Experienced in working with customers in the French region (required), with an understanding of the unique commercial and cultural dynamics of the market.
  • Data-driven and strategic, using customer insights to inform team execution and decision-making.
  • Thrives in a fast-paced, high-growth environment, adapting to scale and change with ease.
  • Language: French required.

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth.

Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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