Claims Handler- Direct Settlement Injury

Claims Handler- Direct Settlement Injury at FBD Consulting, LLC

Job Overview: Reporting to the Claims Manager, you will participate in a customer focused claims handling team, dealing with liability claims from registration to settlement, including Direct Settlement, Pre litigation, and Litigation Damage & Injury team type settlements. You will ensure a proactive, innovative and compliant philosophy in relation to all claim handling activities, managing a portfolio of Motor Liability, Employer Liability, Public Liability injury/damage and Personal Accident claims, where claimant cases are managed either directly with the claimant, via a solicitor, through the Injuries Board or Litigation process. All duties must comply with regulatory requirements.

Job is offered on a permanent contract with a closing date noted by the employer.

• Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.
• Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.
• Ensuring accurate decisions on the outcome of the claim at an early stage to reduce claims cost and lifecycle. This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy.
• Targeting claims for settlement direct with the claimant, ensuring these claims are dealt with in a proactive, fair and compliant manner.
  • Targeting claims for settlement with the claimant's legal representatives prior to the Injuries Board process.
  • Managing claims within the Injuries Board process.
  • Managing claims that have proceeded to Litigation, including liaising/instructing the Legal Defence Team, Expert witnesses, Service Providers, etc.
  • Identifying and proactively handling recovery opportunities and fraud aspects through to conclusion.
  • Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.
  • Ensuring claims handling complies with regulatory rules, codes and internal processes and procedures.
  • Demonstrating FBD values and behaviours in all interactions with customers (internal and external) and colleagues.
  Education
  • Hold an APA Qualification in both Personal and Commercial Insurance.
  Experiences
  • Minimum 2 years+ experience in handling a similar claims portfolio.
  • Strong customer service skills.
  • Strong technical knowledge of liability claims handling and a good understanding of the Personal Injuries Assessment Board and litigation processes.
  • Significant experience managing multiple stakeholders.
  • Pro-active and highly organized.
  • Highly analytical with excellent attention to detail.
  • Excellent written and verbal communication.
  • Proficient in the use of Microsoft Office Suite.
  • Strong professional relationship builder.
  • Positive attitude and ownership of own development.
  Competencies
  • Pro-active and highly organized.
  • Highly analytical with excellent attention to detail.
  • Excellent written and verbal communication.
  • Proficient in the use of Microsoft Office Suite.
  • Strong professional relationship builder.
  • Positive attitude.
  MBE/Contract Details
  • This role holds a CF5 & CF6 designation.
  • This role is being offered on a permanent contract with an unspecified closing date (the listing may indicate a closing date).
  EEO and Benefits
  • FBD: This employer is an inclusive Equal Opportunity employer that considers applicants irrespective of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.
  • Hybrid working.
  • Benefits include: Work From Home, Health Plan, Paid Holidays, Parking, Pension.
  Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Finance and Sales
  • Industries: Insurance

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