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Agency Administrator

1 month ago

Dublin, Dublin City, Ireland Zurich Australian Insurance Ltd. Full time
Agency Administrator (German Agency Team)

Zurich Life Ireland (ZLAP) is looking for a German Agency Administrator who will focus on understanding and responding to what matters to distributors. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

Your Role

As a German Agency Administrator your main responsibilities will include, but not necessarily be limited to, the following:

  1. Working within the Agency Administration Department, you will assist the team in delivering a high quality and effective service to our German distributors.
  2. Handling a wide variety of queries from German distributors.
  3. Monitoring the team mailbox and triaging requests in a timely manner.
  4. Assisting in achieving the overall objectives of the Department.
  5. Addressing queries arising from commission payments.
  6. Assisting with the maintenance of German distributor records.
  7. Vetting new agencies, setting up records on the system and issuing documentation.
  8. Assisting with the cancellation of German distributors & transfers of business between distributors.
  9. Assisting with the set up & maintenance of German web users.
  10. Providing a world class service by maintaining and improving service levels.
  11. Dealing with standard tasks within agreed service turn around times.
Your Skills and Experience

As a German Agency Administrator your skills and qualifications will include:

  1. Fluent German is essential.
  2. A relevant business degree and/or industry qualification.
  3. Experience in the Life and Pensions industry is preferable but not essential.
  4. Excellent knowledge of MS Office Products (Word, Excel).

Competencies:

  1. Excellent analytical skills.
  2. Ability to prioritise urgent work for timely delivery.
  3. Accurate, with high attention to detail.
  4. Excellent organisational skills.
  5. Ability to work independently and as part of a team.
  6. Flexibility in working hours to meet tight deadlines.
Additional Information

Primary work location is Blackrock. Position is Dublin-based.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online".

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