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Customer Engagement Advisor

1 month ago

Dublin, Dublin City, Ireland Vhi Full time
Customer Engagement Advisor - Branch (Copy of CEA.B)

Job Type: Temporary Full-Time

Category: Retail Intermediary

Location: Dublin City, County Dublin, Ireland

The Opportunity: Customer Engagement Advisor, Dublin

A full-time, 12-month temporary vacancy has arisen for the role of Customer Engagement Advisor. The successful candidate will be customer-focused, highly motivated and committed to the delivery of first-class customer service.

Would you like to join a fast-paced dynamic team with ongoing training and development? Then this could be the right opportunity for you

Join our team in Abbey Street, Dublin as a Customer Engagement Advisor. This is a customer-facing, office-based position.

Key responsibilities will include but are not limited to:

  • Answering face-to-face queries from customers in the Vhi Dublin Branch, Abbey Street
  • Answering various remote queries (e.g. calls, emails, chats) from new and existing customers
  • Maintaining a high level of engagement with customers
  • Ensuring all customer service standards are delivered
  • Meeting individual productivity targets and ensuring all service levels are met
  • Developing effective relationships with internal colleagues, stakeholders or various visitors as relevant
  • Delivering high quality advice in line with the objectives set out in the Quality Monitoring Definitions which include targets for quality and engagement within the team

The Successful Candidate Must Have:

  • 12-months experience in a customer-services role
  • Customer focused and committed to the delivery of first-class customer service
  • Excellent computer skills & proven administration skills with the ability to navigate multiple systems
  • Results focused with a proven ability to work in a target-driven environment
  • Excellent communication & influencing skills and highly proficient in written & spoken English
  • Ability to demonstrate initiative, self-motivation & resilience
  • A high degree of flexibility, adaptability with strong team spirit
  • Demonstrate Alignment with the Vhi Values
  • Must be an Accredited Product Advisor (APA/CIP or Dip PMI) or willing to undertake same

Benefits:

  • Annual Bonus
  • Pension
  • Health Insurance immediate upon joining
  • 21 Days Annual Leave
  • Ongoing training & development
  • Onsite Canteen
  • Sports & Social Club

This is a CF3, CF4 & CF5 role in line with Central Bank Requirements.

Please note: In the case of a high number of applicants for this role, shortlisting will take place prior to interview selection based on the CV provided in this application.

Vhi is an equal opportunities employer.

Accessibility:
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact recruitment@vhi.ie

Reasonable Accommodations:
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.

Please see our Vhi Careers page and LinkedIn page.

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