Customs Office Supervisor

4 weeks ago

Dublin, Dublin City, Ireland Airport Staff Full time

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This range is provided by Airport Staff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Hours of work: 10am – 7pm Monday to Friday

On behalf of our client, we're seeking a Customs Office Supervisor to support a high-volume customs clearance department processing over 100,000 declarations annually.

Based in Dublin, this role will oversee and guide a centralised customs team while coordinating with regional operations. You'll ensure compliance, manage workload distribution, and maintain smooth daily operations in a fast-paced environment. Strong people management and customs knowledge are essential.

A dynamic opportunity with excellent career progression opportunities and package on offer.

N.B Due to location – own car would be essential

Duties and responsibilities:

  • Supervise and support the Data Entry team on daily tasks, activities, and queries and provide cover as necessary.
  • Act as point of escalation for issues within the department.
  • Onboarding and training of new staff.
  • Delegate declaration assignment in timely and fair manner to meet business timelines.
  • Review processes and procedures to maximise efficiency and eliminate duplication.
  • Design, document and implement new processes.
  • Manage and implement customer authorisations ensuring correct clearance procedures are followed.
  • Ensure company processes and procedures are adhered to.
  • Identify new process flows and methods of working to enhance processes, team, and business performance.
  • Develop intimate knowledge and gather data of specific customer requirements to ensure effective and efficient delivery of tasks.
  • Ensure accurate input of Customs data into management system.
  • Actively participate in team performance reviews, providing constructive feedback and coaching.
  • Liaising and collaborating with operational teams to ensure correct information available in a timely manner and attending meetings as necessary.
  • Generate customs reports and ad hoc reports.

Skills Requirements:

  • Experience of Customs procedures and requirements is essential.
  • Previous experience in a Supervisory role.
  • Strong interpersonal skills with ability to manage an improve team performance.
  • Methodical with excellent attention to detail.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Ability to prioritise tasks and delegate workload.
  • Proactive and responsible, taking personal ownership of tasks and solutions.
  • Strong verbal and written communication skills essential.
  • What our client offers:Career development opportunities
  • Five weeks of annual leave
  • Bonus Scheme
  • Service awards and benefits
Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionSupply Chain
  • IndustriesTransportation, Logistics, Supply Chain and Storage

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