Homeless Services, Regional Outreach Coordinator

7 days ago

Galway, Galway, Ireland COPE Galway Full time
Job Title: Regional Outreach Coordinator

Reporting to: Day Centre Manager

Date of Issue: January 2025

The Role
The Regional Outreach Coordinator has overall responsibility for the leadership and operation of COPE Galway's Pilot Regional Outreach service for people who are rough sleeping in Counties Galway, Mayo and Roscommon, aligning it to the Organisation's existing City Outreach Service and ensuring the smooth operation of both. The Coordinator carries a client caseload and oversees the work of a Regional Outreach Project Worker as well as members of the Day Centre Team in relation to Street Outreach and a team of volunteers. They place a particular focus on the health needs of the client group and ensure that the team works in a culturally sensitive manner with marginalised communities, including Roma people. They focus on ensuring the provision of a high quality service in line with NQSF (National Quality Standards Framework for Homeless Services) and leading and supporting their team to work to their fullest potential. They have a role in mentoring and supporting their colleagues with an aim of collaboratively embedding the values of COPE Galway and a trauma informed approach within the service.

The Service
COPE Galway has operated a Street Outreach Service in Galway City since 2017, housed within our suite of Day Centre services for people who are experiencing homelessness. The aim of the Galway City Street Outreach has been to establish contact with people who are rough sleeping in the city, develop connections and assist and signpost people to where they can access services and supports through homeless services. Since 2019, the Nurse and GP from the Multi-disciplinary Team (MDT) for homeless have accompanied COPE Galway one morning per week with a focus on specifically addressing the health needs of those who are rough sleeping. The frequency of Street Outreach is currently eight times per week, four mornings from 6.30am and 4 evenings after 7.30pm. Much of the focus is on the Galway City Centre area and there is a more targeted approach towards other specific city locations where there are identified to be people sleeping rough. During severe weather events, including when the Severe Weather Response operated by COPE Galway is activated, there is a targeted approach taken to engaging with and transporting people rough sleeping to safe shelter.

We are now extending the work of our Outreach Service for rough sleepers to Counties Galway, Roscommon and Mayo with a focus in particular in the towns in both counties where there are on occasion reports of people sleeping rough but also to have a facility and capacity to engage with others reported to be rough sleeping across the three counties.

The approach includes:
  1. Engagement with services, starting in the larger towns, to identify if there are people sleeping rough or living in settings not suitable for human habitation and locating where people are.
  2. Developing referral pathways for people sleeping rough where these do not already exist or where there is scope to further advance them including to health and welfare and housing and accommodation services.
  3. Targeted outreach in identified towns where there are reports of street rough sleeping as required, in early morning or later evening as appropriate when most likely to encounter people sleeping rough.
  4. Day time follow up work - flexible during day time hours, Monday to Friday.
Duties And Responsibilities
The Regional Outreach Coordinator is responsible to the Day Centre Manager. Their (not exhaustive) key duties are:

Leadership and management
  1. To lead Street Outreach and to build capacity within the staff and volunteer team.
  2. To participate in the recruitment and induction of staff and volunteers as appropriate.
  3. To line manage, develop and provide support and supervision to Outreach staff.
  4. To support Outreach volunteers.
  5. To support the rollout of Trauma Informed Practice in the service.
  6. To model leadership behaviours and embed a positive values-led culture.
  7. To contribute to the development of reflective practice in the service.
  8. To develop and imbed a proactive approach on the part of the service to working with people at risk of homelessness or homelessness and to continue to promote and imbed this proactive approach when people move into tenancies.
  9. To identify gaps in service provision and work to reduce these through service development.
  10. To deputise for the Day Centre Manager when required.
Service Management
  1. To ensure the day-to-day operations of the service run smoothly and by the policies and procedures of COPE Galway.
  2. To carry out administrative and financial procedures by organisation policies.
  3. To ensure that administration and recording systems are developed in place and appropriately operated.
  4. To oversee the use of the database systems in place including PASS (Pathway Accommodation & Support System).
  5. To ensure that all incidents, emergencies, events and handovers are recorded using the recording systems in place.
  6. To deal with maintenance issues and to ensure the upkeep of the facility.
  7. To ensure that clients are consulted and involved in the operation of the project to the greatest practical extent.
  8. To work in line with NQSF (National Quality Standards Framework for Homeless Services).
  9. To process and deal with complaints in line with policy and procedure.
  10. To provide regular reports on performance and other issues, as required.
  11. To work in partnership with key management team members in coordinating Severe Weather Responses.
Client Services
  1. To ensure a safe, welcoming and friendly service is established and maintained.
  2. To develop and imbed a proactive and flexible approach to client engagement.
  3. To ensure that assessments are carried out in a professional, sensitive and appropriate manner.
  4. To oversee the referral process to the service.
  5. To map routes out of street homelessness for and with clients in conjunction with the relevant local authorities.
  6. To support the team in helping clients with behaviours that challenge in line with the principles of Trauma Informed Practice.
  7. To support the key working process ensuring it supports clients to access local services such as housing, welfare, medical, education and training and employment services.
  8. To be proactive in addressing difficult or problematic situations as they arise sensitively and directly within the framework of the organisational policies and procedures.
  9. To ensure that appropriate and effective procedures are in place for communication and consultation with clients including supporting the Organisation's policy of encouraging client involvement in a wide variety of ways.
  10. To map the regional needs of people who are rough sleeping and to support the development of the service into the future during and beyond the pilot.
  11. To identify gaps in service provision and report on these to the Day Centre Manager and Head of Homeless Services.
Interagency
  1. To work effectively and in collaboration with the HSE about health needs and with the local authorities about housing needs.
  2. To communicate effectively and respectfully with colleagues and clients.
  3. To develop and maintain positive and mutually beneficial relationships with relevant external agencies.
  4. To contribute to the fostering of positive relations with the local community and in particular by responding to enquiries made to the project.
  5. To report on work and activities to funders as appropriate.
Health and Safety
  1. To ensure that health and safety standards are maintained and adhered to, including COPE Galway's Safety Statement and related policies and procedures.
  2. To ensure safe practices in service delivery.
  3. To foster a Health and Safety culture in the service.
General
  1. To work positively and effectively as a member of a team and the wider Organisation.
  2. To attend and contribute to Homeless Services Leads team meetings and other meetings as required.
  3. To participate in regular supervision and annual appraisal and assist in job-related training needs.
  4. To continue to learn and develop professionally through participating in training and workshops.
  5. To ensure adherence within the service at all times to the COPE Galway Child Protection and Welfare Policy & Procedure and the Children First Guidelines.
  6. To ensure that confidentiality is maintained in accordance with the COPE Galway Data Protection Policies and Procedures and agreed information sharing protocols.
  7. To adhere to all of COPE Galway's policies and procedures.
  8. To participate in on-call management duties.
  9. To carry out any other reasonable duties as requested.
Key Terms and Conditions
Frequency of Work: 37 hours per week, roster to be agreed with Day Centre Manager
Contract Period: 12 months
Salary/Pay-scale: Starting salary of €47,752 on a 7-point scale
Method of Pay: Monthly by credit transfer
Annual Leave: 27 days per annum pro rata

Person Specification
The ideal candidate will have:
Essential Criteria
  1. A minimum of three years experience of working with vulnerable communities.
  2. A recognised third-level qualification (minimum level 8) in Social Care or a related field.
  3. Leadership experience in a comparable area of work (homeless services, community services etc.).
  4. A minimum of two years' specific experience of working with people experiencing homelessness or socially disadvantaged people.
  5. A commitment to the Vision, Mission and Values of COPE Galway and the achievement of the Organisation's strategic goals.
  6. A thorough understanding of the nature of homelessness and the complex needs of people experiencing homelessness.
  7. A full clean driving license and use of own vehicle.
Core competencies:
  1. An ability to develop and promote a culture of understanding, ownership and delivery of the Organisation's vision.
  2. A commitment to collaborating with other agencies and services in the delivery of this organisational vision.
  3. An ability to build, maintain and positive effective relationships and networks.
  4. An ability to take responsibility for service delivery and outcomes.
  5. A commitment to encouraging and promoting a healthy working environment which fosters trust, respect and hard work.
  6. Innovation in identifying new ways to work with, liaise with and engage with clients.
  7. An ability to solve complex problems, creating effective and innovative solutions.
  8. Professionalism and role modelling positive professional behaviours.
  9. Promotion of a culture of high level trust and integrity.
  10. Encouragement of staff to identify strengths and focus on progress, despite the challenges they face.
  11. An ability to remain calm and composed within a demanding and stressful environment and situations, focusing on tasks and goals and role modelling effective management of challenging situations to staff.
  12. An ability to model the highest standards of professional practice and encourage others to strive for the same.
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