Service Receptionist

Role will include working a half day on Saturdays with that time off in lieu during the week.

Our client is looking to recruit a receptionist to join their service team in their busy motor franchise in Offaly. This role will report directly to the Aftersales Manager. It will be an onsite role dealing directly with customers, scheduling appointments, greeting customers, preparing quotations, confirming work required, preparing invoices and dealing with other departments within the company.

About the role:

• Scheduling customer vehicle service bookings by phone, email and walk-in.
• Determining workshop availability for service, maintenance and repair work.
• Meeting and greeting all service customers promptly and professionally.
• Checking customers and their vehicles for work, confirming customer details, service needs and accurately recording this in systems, communicating with the workshop.
• Maintaining up to date progress of your customer vehicles undergoing service and/or repair.
• Ensuring customer vehicles are ready at the agreed day/time and explaining to the customer all the maintenance and report work completed.
• Liaising with other teams in the business, management, reception, sales, warranty, parts.
• Assisting with gathering customer service feedback.
• As a front-line member of staff, you will always be a brand ambassador for the company ensuring our customer service is maintained to the highest standards, utilising manufacturer, company standards and best practice.

• Excellent front line customer service skills and experience.
• Excellent IT skills, Microsoft Office essential, any ERP system experience a plus.
• Previous motor trade experience a big plus but not essential as full training will be given.
• Good communication, interpersonal and presentation skills.
• Full, valid, current driving license for driving in Ireland a bonus.