Operations Analyst, RI Operations, Business and Product Operations

Operations Analyst, RI Operations, Business and Product Operations (BPO) - AWS Reserved Instance Operations Team

Join to apply for the Operations Analyst, RI Operations, Business and Product Operations (BPO) - AWS Reserved Instance Operations Team role at Amazon Web Services (AWS)

Amazon Web Services (AWS) has been the world's most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We're looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Responsibilities

• Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
• Occasionally act as escalation point for Reservation Product requests and issues
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
• Vocally self-critical to allow for self-correction of errors
• Communicate effectively across all related channels to ensure transparency of process
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems

Basic Qualifications

• Bachelor's Degree and 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance)
• Experience working a queue of requests and meeting SLAs
• Proficient in Excel (e.g. Pivot Tables, VLookups); effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
• This role requires you to be a national of an EU member state

Preferred Qualifications

• Functional experience using quantitative, analytical, and organizational skills
• Existing knowledge of AWS Reservation Products and tooling
• Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations information page for more details.

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