Renewal Specialist

3 weeks ago

Cork, Cork, Ireland NetApp Full time

Join to apply for the Renewal Specialist role at NetApp

1 day ago Be among the first 25 applicants

Join to apply for the Renewal Specialist role at NetApp

Get AI-powered advice on this job and more exclusive features.

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist, German Speaker to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.

Job Summary

We are seeking a motivated and customer-focused Renewal Sales Specialist, German Speaker to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.

You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying ways to provide additional value.

This position will be based from our Cork office as a hybrid role.

Essential Functions

  • Own the end-to-end process for support service contract renewal, ensuring timely and accurate completion.
  • Partner with quoting specialists to ensure the quality and accuracy of renewal quotes.
  • Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates, while effectively managing discount governance.
  • Proactively engage with partners and customers to understand requirements, address concerns, and effectively communicate the value of our services portfolio.
  • Provide subject matter expertise to partners and internal stakeholders on support offerings, policies, and compliance.
  • Develop and maintain strong relationships with sales, pre-sales, customer success, and account management teams to deliver a seamless renewal experience for customers.
  • Lead regular planning calls with account stakeholders across NetApp to understand customer intentions in advance of upcoming renewals.
  • Address and resolve customer and partner inquiries or escalations related to renewals in a timely and effective manner, demonstrating strong problem-solving skills.

Job Requirements
  • A minimum of 1 year in customer-facing or customer service role. Experience operating in a sales environment
  • Fluent in English & German (C1-C2 level) with strong communication and negotiation skills.
  • Familiarity with CRM software (e.g. Salesforce), MS Office
  • Demonstrated aptitude to Embrace new technologies, invest in continuous learning, be curious and able to challenge status-quo with ideas for simplifiication and innovation.
  • Detail-oriented with good organisational skills
  • Proactive and customer-centric approach

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesSoftware Development

Referrals increase your chances of interviewing at NetApp by 2x

Sign in to set job alerts for "Renewal Specialist" roles.Software Inside Sales Representative (UK & Ireland)Customer Success Manager, Bilingual (Italian) - EMEASoftware Inside Sales Representative - UK & IrelandSoftware Inside Sales Representative - UK & IrelandInside Sales Representative - French or Italian speaking

Cork, County Cork, Ireland €31,500.00-€31,500.00 2 weeks ago

Inside Sales Representative SMB, Bilingual (Spanish) - EMEAInside Sales Representative SMB, Bilingual (French) - EMEACustomer Success Manager, Bilingual (Spanish) - EMEAInside Sales Representative SMB, Bilingual (Italian) - EMEAInside Sales Representative MM, Bilingual (French) - EMEA

Cork, County Cork, Ireland €32,500.00-€32,500.00 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Renewal Specialist

    4 weeks ago

    Cork, Cork, Ireland Netapp Full time

    Job SummaryWe are seeking a motivated and customer-focused Renewal Sales Specialist, German Speaker to join our team. In this role, you will manage the renewal process for existing customers, ensuring retention, satisfaction, and upsell opportunities.You will act as a trusted advisor, guiding customers through their contract renewal journey while identifying...

  • Manager - Commercial Renewals Sales

    4 weeks ago

    Cork, Cork, Ireland Netapp, Inc. Full time

    Job Summary We are seeking a motivated and customer-focused Renewal Sales Manager to join our European Renewal Sales team. In this role, you will lead a team of Renewal Sales Specialists, managing the renewal process for our commercial business.You will act as player/coach for the team, building trusted relationships with internal stakeholders and external...

  • Manager - Commercial Renewals Sales

    4 weeks ago

    Cork, Cork, Ireland NetApp, Inc. Full time

    Job SummaryWe are seeking a motivated and customer-focused Renewal Sales Manager to join our European Renewal Sales team.In this role, you will lead a team of Renewal Sales Specialists, managing the renewal process for our commercial business. You will act as player/coach for the team, building trusted relationships with internal stakeholders and external...

  • Manager - Commercial Renewals Sales

    4 weeks ago

    Cork, Cork, Ireland NetApp Full time

    Join to apply for the Manager - Commercial Renewals Sales role at NetAppJoin to apply for the Manager - Commercial Renewals Sales role at NetAppAbout NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify...

  • Renewable Energy Specialist

    2 weeks ago

    Cork, Cork, Ireland beBeeSustainability Full time €50,000 - €70,000

    Electrical Engineer PositionThis is a challenging opportunity for an Electrical Engineer to join our team in Cork, specializing in solar PV and sustainable energy solutions. We are committed to delivering innovative, clean energy projects across Ireland.Job RoleAs an Electrical Engineer, you will play a key role in the design, installation, and commissioning...

  • Renewable Energy Transformation Consultant

    2 weeks ago

    Cork, Cork, Ireland beBeeSustainability Full time €45,000 - €70,000

    Energy Transition Specialist OpportunityWe are seeking a driven and knowledgeable professional to lead our team in Ireland's energy transition.Develop and manage a pipeline of prospective clients interested in home energy upgrades and renewable energy solutions.Advise homeowners, businesses, and partners on the SEAI grant process, project timelines,...

  • Renewable Energy Systems Specialist

    2 weeks ago

    Cork, Cork, Ireland beBeeSustainability Full time €60,000 - €80,000

    Electrical Engineer RoleThis electrical engineer position involves the design and implementation of solar PV systems for commercial and industrial clients.As an electrical engineer in this company, you will play a vital role in ensuring the efficient delivery of clean energy projects across Ireland.A degree in Electrical Engineering or a related field is...

  • Leading Renewable Energy Specialist

    22 hours ago

    Cork, Cork, Ireland beBeeEngineer Full time €72,000 - €96,000

    Senior Energy EngineerFT is seeking a Senior Energy Engineer to join our team in Cork, Dublin or Carlow office.Job Description:The successful candidate will play a key role in supporting the continued growth of our Energy and Planning division, collaborating closely with a multidisciplinary team. This role provides the opportunity to work across a wide range...

  • Cork Renewable Energy Specialist

    2 weeks ago

    Cork, Cork, Ireland beBeeEnergy Full time €60,000 - €90,000

    Job DescriptionWe are seeking a highly motivated and experienced Energy Professional to join our team in Cork.The successful candidate will play a key role in supporting the growth of our Energy and Planning division, collaborating closely with a multidisciplinary team to deliver projects in line with agreed timelines, quality standards and project...

  • Climate Change Mitigation Specialist

    2 weeks ago

    Cork, Cork, Ireland beBeeRenewableEnergy Full time €35,000 - €45,000

    Job Opportunity: Climate Change Mitigation SpecialistThis 9-month, full-time position is an excellent chance to advance knowledge and understanding of climate change mitigation strategies and renewable energy solutions.Job Responsibilities:Assist in the design and implementation of research projects related to carbon budgets and EU targets.Collect and...