Senior Technical Support Specialist

11 hours ago

Naas, Co Kildare, Ireland Kildare County Council Full time
Overview

Senior Technical Support Specialist role at Kildare County Council.

Responsibilities
  • Work closely with the Information Security Officer (ISO) to ensure support and continuous improvement in the IT Security posture of the organization.
  • Provide specialist technical assistance and support for Cyber Security related systems.
  • Perform operational security checks and tasks in line with adopted policies and procedures.
  • Proactively support and manage the cyber security requirements for ICT infrastructure environment including networks, servers, desktop/laptop, and mobile devices.
  • Play a key role in the implementation of Cyber Security related projects.
  • Collaborate with internal stakeholders, sectoral partners, and external vendors.
  • Provide Tier 2 technical Support and work closely with the IT project leaders.
  • Ensure Kildare County Council's ICT infrastructure operates efficiently, performs to agreed targets, and delivers a secure and compliant platform for the Council to carry out its business.
  • Support the strategic objectives of Kildare County Council.
  • Act as a senior internal ICT specialist, leading where necessary in the delivery of solutions to complex technical issues.
Qualifications and desirable attributes
  • Good interpersonal skills able to establish positive relationships with staff of the Council, Councillors, partners, external agencies, and suppliers.
  • Well-developed presentation and negotiation skills; able to communicate clearly, pleasantly, and confidently with staff and stakeholders both orally and in writing.
  • Confident in technical abilities, able to work under pressure and to tight deadlines. Able to work on your own initiative and be a self-starter, prioritising work with minimum supervision.
  • Must be committed to self-development and be enthusiastic about acquiring new skills.
Driving Licence

Applicants should at the date of application hold a full valid Irish/EU licence, for Class B vehicles. They must be a competent driver and shall drive a car in the course of their duties and for this purpose provide and maintain a car to the satisfaction of the local authority.

Benefits of Working with Us

Job with a purpose serving the local community

Supportive Work-Life Balance Initiatives

Kildare County Council is committed to a policy of equal opportunity.


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