Front Desk Receptionist

3 weeks ago

Dublin, Dublin City, Ireland Haddington House Full time

Responsibility

Reporting directly to the Head Receptionist, the core responsibility of the Receptionist is to manage the arrival and departure of our guests/residents with consummate professionalism. The Receptionist is the first point of contact for the guest and it is critical that a strong first impression is made.

Key Skills

  • Excellent communication and interpersonal skills including a warm telephone manner
  • Ability to remain calm and in control during a busy environment
  • Maintain a professional image at all times through appearance
  • Must be a team player with the ability to multitask
  • Degree educated (ideally) with at least one language in addition to English
  • Must have a strong working knowledge of MEWS or similar front office package
Key Tasks
  • Carry out all reception duties, working as part of the front office team (reception, reservations & concierge)
  • Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
  • Complete correct procedures for guest check‐in and check‐out
  • Be familiar and responsible for accurate guest billing
  • Show guests unfamiliar with HH our spaces and general guidance around bikes/swimming/experiences
  • Ensure the front desk and lobby areas are clean and tidy at all times – lights at the correct level, music playlist on, temperature set etc.
  • Ensure prompt handling of guest queries in a friendly and efficient manner
  • Be responsible for all transactions carried out in the course of a shift and ensure all monies passed over at the end of each shift are correct, including floats
  • Deal with all bookings (phone, email, online) and ensure all reservations are processed correctly
  • Keep up to date with fluid room prices and offers so guests receive accurate information
  • Report any maintenance, breakage or cleanliness problems to the relevant manager
  • Liaise with housekeeping daily regarding rooming requirements for the day/special guest requests/late check out etc.
  • Ensure a smooth handover to your front desk colleagues
  • Engage with the wider House team in finding opportunities to "surprise and delight" our guests whenever possible
  • Anticipate guests needs and ensure that service is provided to surpass their expectations
  • Work and lead through the company's values:
  • We greet every guest with a smile
  • We love saying yes to our guests
  • We deal with any guest issues in a professional and efficient manner, ensuring guest satisfaction at all times
Job Requirements
  • Located in Haddington House, Dún Laoghaire
  • Scheduled week is Mon-Sun 7am-3pm or 3-11pm
  • Six month probation period
  • Experience of hotel reception not essential but similar classification of work would be imperative
Benefits
  • Above market rate pay
  • Hotel culture around work/life balance, this is key to sustainable employment
  • Complimentary staff food on each shift
  • Training provided, based on skill set levels
  • Participation in company-wide wellness programmes
  • Staff discount on food in Oliveto
  • Quality leadership team, giving clear direction and encouraging progression
  • Location by the sea, enabling staff to swim, cycle, run before or after work
Contact

Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note.
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