Switchboard Operator

4 weeks ago

Athlone, County Westmeath, Ireland TN Ireland Full time

The Sheraton Athlone Hotel is recruiting for Switchboard Operator.

Reporting to the Front Office Manager, the successful candidate will have an outgoing and friendly personality and have the ability to engage with people and build strong working relationships.

Responsibilities
  • As the first point of contact for our guests calling the hotel - provide a warm welcome and efficient greeting.
  • Answer all calls in a timely and friendly manner.
  • Transfer all calls as appropriate.
  • Provide our guests with details of hotel and local amenities and attractions.
  • Work as part of, and support, the Reception Team.
  • Follow the day-to-day procedures of guest management.
  • Deal with and resolve guest queries.
  • Exhibit excellent organisational skills.
Skills & Experience
  • Previous switchboard/reception experience (desirable).
  • Applicants must be proficient in MS Office Suite.
  • Fluent level of both written and spoken English is essential.
  • Please note that the position includes shift and weekend work.
  • Excellent telephone manner.
  • Meals when on duty.
  • Free Parking.
  • Hotel discounts - discounted rates within Marriott Hotels worldwide and Hodson Bay Group.
  • Motivational Benefits - Associate of the Month, etc.
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