Receptionist (Fixed Term)

2 weeks ago

Dublin, Dublin City, Ireland Fitzwilliam Lawn Tennis Club Full time

Fitzwilliam Lawn Tennis Club, one of Ireland's premier private member's clubs, is recruiting for a full-time receptionist for a fixed term (maternity cover) to work in our busy Front Office department.

We require a front-facing team member who is self-motivated, customer-focused & enjoys ensuring that members & their guests receive a warm welcome each time they visit the club. Friendliness & professionalism are core principles upon which the club's service ethos is built.

The advertised role is full time comprising of morning and evening shifts over a 7-day roster.

The ideal candidate must:
  • Be a fluent English speaker
  • Be chatty, member-focused and courteous
  • Have a natural ability to explain concepts, queries, and instructions
  • Be able to multi-task in a busy environment
  • Ideally have experience within the hospitality industry
  • Be alert and have well developed observation skills
  • Be fluent in a digital environment – software and computer skills
  • Available to work a rotation of shifts including daytime, evenings and weekends
  • Authorised to work full time in Ireland - the company isn't offering visa/sponsorship or relocation packages for this role
Duties and Responsibilities of the Role

The role includes but is not limited to:

  • Greeting members and their guests
  • Answering and directing telephone calls using correct salutations and telephone etiquette
  • Responding to member queries via telephone, email and in person
  • Processing all member booking and event requests, changes and cancellations
  • Operate ESP Point of Sale and Member database
  • Monitoring access to the club
  • Manage event, court and class booking systems for sports and catering events
  • Balance end of shift and end of day
  • Maintaining a thorough knowledge of:
  • Club Rules and Bye Laws
  • All facilities/services, hours of operation and availability
  • The layout of all facilities and how to access them
  • Restricted access dates/times
  • All Club events
Skills and Experience
  • MS Word and Excel skills essential
  • General computer proficiency
  • Excellent communication, organisational and administration skills
  • Flexible and pro-active attitude
  • Experience working in a busy, people-oriented environment.
Benefits
  • Meals on duty
  • Training & development
  • Annual Bonus
  • Bike to work scheme
  • Staff events throughout the year
  • Employee Assistance Program
Work Location

In person

Job Types: Full-time, Permanent

Pay: From €14.00 per hour

Language:

  • English (required)

Work authorisation:

  • Ireland (required)

Work Location: In person


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