Senior Technical Writer

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We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

As a Senior Information Designer / Technical Writer, you will be responsible for creating, maintaining, and optimizing user-centric documentation that drives operational excellence and enhances end-user performance. This role focuses on developing both external and internal contentsuch as user guides, configuration manuals, online help, and system/process documentationthat empowers users to complete tasks effectively with minimal support.

Collaborating closely with product owners, subject matter experts (SMEs), and cross-functional teams, you will contribute to new product implementations and major system enhancements by designing clear, task-oriented content aligned with user needs, business goals, and organizational documentation standards.

KEY RESPONSIBILITIES

• Conduct requirement gathering sessions with SMEs, developers, and process owners to align content scope with system changes and business objectives.
• Design and develop intuitive, task-based documentation that enables users to complete their workflows efficiently and accurately.
• Translate complex technical concepts and system workflows into clear, concise, and accessible content using a user-centric design approach.
• Maintain, revise, and update content to reflect new product releases and enhancements, ensuring all documentation remains accurate, current, and relevant.
• Contribute to the evolution of documentation standards, templates, and content governance practices, supporting content consistency and reusability.
• Manage multiple projects or large-scale documentation efforts by applying project management fundamentals, providing input on task activities, dependencies, and timelines to project managers and product teams.
• Participate in peer reviews and cross-functional collaboration to maintain high-quality standards, and provide constructive feedback to continuously improve deliverables.

Qualifications

EXPERIENCE

Some years of experience in technical writing or in developing training curriculums

Bachelor's degree required in

• Technical Writing, English, Journalism, or a related discipline.
• Instructional Design, UX Design, or Content Design

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.