Service Management Specialist

5 days ago

Dublin, Dublin City, Ireland SAP SE Full time

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP S/4HANA Cloud Public Edition is an out-of-the-box enterprise management solution. It's the cornerstone of GROW with SAP, which facilitates adoption of cloud ERP. The SAP team in EMEA helps customers realize the value of cloud with best practice implementation services and support, fast technical setup, and a role-based, intuitive interface. The team is located across EMEA working as one team for the success of our partners and customers.

The main activity is to guide and support the Customer in the design and implementation of the business model Services. To achieve this, the role of the Service LOB lead is:

What you'll do:
  • SAP Service Management
  • Coordinate the activities of the team in all phases of the project
  • Propose the to-be design and if needed, the alternative solutions when requirements are not supported by Standard best practices
  • Be prescriptive and guide the customer in the standard process of SAP.
  • Help the customer to make key decisions (preparing pros and cons)
  • Ability to provide E2E process view and to identify/anticipate the interdependencies with other areas: Finance (for settlement of revenue), Logistics (for MRP, advanced aTP, delivery and transportation), Sales (for the spare parts flows and solution order) and integration to external applications
  • Proactively manage the gaps/delta requirements with SAP Product team
  • Collaborate with Customer's business process teams to ensure alignment and support
What you bring:
  • Strong Expertise in Services Area, knowledge of End to End process, implementation experiences in S/4HANA Public Cloud
  • Should have experience from other projects in the area of Services Management.
  • Strong knowledge on the standard solution (what is available, what is not).
Travel:

Regular travel required to Paris and Germany weekly initially.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418686 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 80% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment: ERP, Cloud, Service Manager, SAP, Consulting, Technology, Customer Service

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