Customer Success Director

4 days ago

Galway, Galway, Ireland Radius Full time

Job Title: Customer Success Director

Location: Galway, Ireland

Salary up to €85,000 per annum plus attractive benefits and incentives

Make an Impact as Our Customer Success Director

At Radius, we believe that our customers are at the heart of everything we do. As our Customer Success Director, you'll lead a talented team who are dedicated to building lasting relationships, ensuring customer satisfaction, and driving business growth. This is an opportunity to inspire, mentor, and shape a culture of excellence while championing customer needs and innovative solutions.

We are looking for a collaborative leader who thrives in a fast-paced environment, values teamwork, and is passionate about delivering outstanding customer experiences. If you enjoy developing people, optimizing business strategies, and making a meaningful impact, we'd love to hear from you.

What You'll Be Doing
  • Inspiring & Leading - Guide and mentor the Account Management & Customer Service teams (42 FTE), creating a culture of trust, collaboration, and excellence.
  • Driving Customer Success - Build strong, lasting relationships with our customers, personally engaging with key accounts to ensure their evolving needs are met.
  • Develop Winning Strategies - Create and implement customer growth, retention, and satisfaction initiatives, ensuring a seamless and positive experience.
  • Champion Digital Innovation - Lead our Digital First approach, making customer interactions smoother and more efficient.
  • Shape Business Decisions - Work closely with senior leadership to refine pricing strategies and develop new offerings tailored to customer needs.
  • Lead the EV Transition - Help customers navigate the future of energy, supporting them with the right products and solutions as their needs evolve.
  • Foster Inclusivity & Engagement - Create a workplace where every team member feels valued, supported, and empowered.
What You Bring
  • A passion for mentoring, coaching, and developing high-performing teams.
  • A customer-first mindset, with a strong ability to build trust and long-term relationships.
  • Strategic thinking, with a proactive approach to solving business challenges.
  • Strong collaboration skills, working effectively with sales, marketing, and leadership teams.
  • A commitment to continuous learning and innovation you will love improving processes and driving positive change.
  • Excellent commercial acumen, helping the company balance growth with customer satisfaction.
Nice To Have
  • Experience in customer success, account management, or leadership roles.
  • A background in digital transformation, pricing strategy, or business growth.
  • Knowledge of the Fuel or EV sector (or a keen interest in learning).
Work Environment & Culture
  • Office-Based Role in Galway - This is an in-office leadership position, where you'll have the opportunity to collaborate closely with your team daily.
  • A Collaborative Culture - We value teamwork, transparency, and an open-door policy.
  • Career Growth & Development – You'll have the opportunity to lead, grow, and shape your career.
  • Exciting & Meaningful Work - Be part of a fast-moving industry with real impact.
  • Diversity & Inclusion - We are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Ready to Lead & Make a Difference?

If you're excited about this opportunity but don't meet every single requirement, we still encourage you to apply. We believe in potential over perfection and value diverse perspectives.

Join us in shaping the future of customer success, innovation, and sustainability

Apply now and take the next step in your leadership journey.

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