Global Customer Service Representative with German Fluency

4 weeks ago

Limerick, Limerick, Ireland StubHub Full time

Global Customer Service Representative with German Fluency

Limerick, Ireland

viagogo – Customer Success / Full-Time / Hybrid

StubHub/viagogo is growing and looking for dedicated individuals to help shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and a culture of winning. As a global organization, we seek champions of innovation and change. If you are entrepreneurial, proactive, and ready to take initiative, you will thrive in our environment where achievements are recognized and rewarded.

As a Customer Service Representative at StubHub/viagogo, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will have the opportunity to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.

Responsibilities:
  1. Handle inbound customer inquiries via phone, email, and chat professionally and efficiently.
  2. Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
  3. Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
  4. Maintain up-to-date knowledge of products, services, and company policies.
  5. Collaborate with cross-functional teams to improve processes and enhance the customer experience.
  6. Be friendly, reliable, and punctual, showing initiative and ownership across all tasks.
Competencies:
  1. Customer Focus - Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.
  2. Results Oriented - Driven to achieve and surpass performance metrics with a commitment to excellent service.
  3. Communication - Articulate and empathetic, able to convey information clearly across channels.
  4. Problem Solving - Analytical with the ability to evaluate issues and implement effective solutions.
  5. Attention to Detail - Meticulous in handling inquiries and ensuring accuracy.
  6. Time Management - Manages workload effectively to meet performance targets.
  7. Technical Aptitude - Navigates computer programs with ease.
  8. Judgment and Decision-making - Exercises sound judgment aligned with company policies.
Preferred Education and Experience:
  1. Excellent verbal and written communication skills.
  2. Proficiency in Microsoft Office and CRM software.
  3. Ability to multitask and prioritize in a fast-paced environment.
  4. Experience in a performance-driven culture is a plus.
  5. Proficiency in English and German languages is required.

Salary: €27,000 per year

Position Type and Hours: Full-Time, may include weekend shifts. In-office presence required 3 days per week for collaboration.

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