Customer Service Representative

3 weeks ago


Dublin, Dublin City, Ireland Formerra Full time
Overview

The Customer Service Representative serves as the primary liaison for an assigned portfolio of customer accounts, ensuring consistent and high-quality engagement. This role is pivotal in delivering value-added services that not only meet customer needs but also drive business growth. By fostering strong relationships, proactively addressing inquiries, and identifying opportunities for improvement, the Customer Service Representative contributes directly to customer satisfaction and long-term success.

Responsibilities
  • Serve as the primary contact for customer inquiries, ensuring prompt and accurate resolution of requests.
  • Utilize SAP to manage the end-to-end order process, including entry, confirmation, delivery coordination, and invoicing.
  • Communicate effectively with internal and external stakeholders via phone and electronic channels to ensure seamless service delivery.
  • Process incoming orders with attention to detail, verifying product availability and pricing accuracy.
  • Provide timely updates to customers regarding order status, delivery timelines, and any changes.
  • Share critical customer information—such as forecasts, personnel updates, address changes, and receiving schedules—with relevant departments to support operational alignment.
  • Leverage system tools and reports to proactively drive actions that enhance customer satisfaction and service quality.
  • Maintain comprehensive account records, including customer notes, contact details, and special handling instructions.
  • Collaborate closely with sales and product teams to communicate changes in customer orders and ensure alignment across functions.
Required Skills/Abilities
  • Strong verbal and written communication
  • Excellent customer service and interpersonal skills
  • Organized with sharp attention to detail
  • Effective time management and deadline focus
  • Solid analytical and problem-solving abilities
  • Skilled in task prioritization
  • Thrives in fast-paced, dynamic settings
  • Proficient with Microsoft Office Suite, SAP, or related software.
Education And Experience
  • 5 years of related experience in customer service.
Physical Requirements & Work Setting
  • Prolonged periods of sitting at a desk and working on a computer.
  • Hybrid position (3 days in the office, 2 days remote)
  • Office work setting
Why Join Us?
  • Rewarding work and responsibilities.
  • Benefits start Day 1
  • Excellent culture and collaborative team

Formerra is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Plastics Manufacturing
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland beBeecustomerService Full time €30,000 - €40,000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will play a critical role in delivering exceptional customer service and support.


  • Dublin, Dublin City, Ireland beBeeCustomerService Full time €50 - €65

    Customer Service Representative Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role requires exceptional communication, problem-solving, and multitasking skills, as well as the ability to adapt to changing business needs.As a Customer Service Representative, you will...


  • Dublin, Dublin City, Ireland beBeecustomer Full time €28,280

    Customer Service Representative RoleWe are looking for an experienced professional to join our team as a Customer Service Representative. As a fundamental element of our approach, we recruit and develop the right people – those with the right skills, experience, and attitude.


  • Dublin, Dublin City, Ireland beBeeService Full time €32,000 - €38,400

    Customer Service Representative Opportunity At Tesco, we're committed to making a positive impact on the lives of our customers. We strive to create an inclusive environment where everyone feels valued and supported. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive exceptional service. You'll be responsible for...


  • Dublin, Dublin City, Ireland Hilti Ireland Full time

    Join to apply for the Customer Services Representative role at Hilti IrelandJoin to apply for the Customer Services Representative role at Hilti IrelandGet AI-powered advice on this job and more exclusive features.What's the role?Customer Service Representative – Join a Team That Values YouWhat's the role?Customer Service Representative – Join a Team...


  • Dublin, Dublin City, Ireland beBeeCustomer Full time €104,000 - €130,878

    Job Title:Customer Service RepresentativeDescription:The Customer Service Representative is a vital role in our company, responsible for delivering exceptional customer experiences through multiple communication channels. This individual will engage with customers to understand their needs and concerns, proactively identifying opportunities to retain...


  • Dublin, Dublin City, Ireland beBeeCustomerService Full time €30,000 - €43,000

    Customer Service Representative OpportunityWe are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring they have an enjoyable shopping experience.This is an excellent opportunity to work in a...


  • Dublin, Dublin City, Ireland beBeeCustomerService Full time €28,000 - €42,000

    Job DescriptionWe are seeking a skilled and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and building strong relationships with customers.You will work closely with colleagues to achieve sales targets and provide personalized consultations...


  • Dublin, Dublin City, Ireland beBeeCustomerService Full time €20,000 - €30,000

    We are seeking a highly skilled Customer Service Representative to handle all customer inquiries in a professional and efficient manner.Key Responsibilities:Deliver exceptional customer service to achieve high levels of satisfactionProvide accurate and timely responses to all customer inquiriesCollaborate effectively with internal departments to resolve...


  • Dublin, Dublin City, Ireland beBeeRepresentative Full time €27,311 - €40,145

    Job Description:We are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative.This is an exciting opportunity to work in a fast-paced retail environment, where you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store...