Customer Service Representative

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €104,000 - €130,878
Job Title:

Customer Service Representative

Description:

The Customer Service Representative is a vital role in our company, responsible for delivering exceptional customer experiences through multiple communication channels. This individual will engage with customers to understand their needs and concerns, proactively identifying opportunities to retain customers by addressing issues and offering tailored solutions.

Key Responsibilities:
  • Engage with existing customers to understand their needs and concerns.
  • Proactively identify opportunities to retain customers by addressing issues and offering tailored solutions.
  • Manage churn and improve customer retention rates through effective communication and problem-solving.

This position requires strong communication skills, both written and verbal, as well as the ability to manage multiple tasks and priorities in a fast-paced environment. The ideal candidate will have previous experience in customer support, sales, or a related field, and be proficient in using CRM software and other relevant technology tools.

Required Skills and Qualifications:
  • Previous experience in customer support, sales, or a related field.
  • Strong communication skills, both written and verbal.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Proficiency in using CRM software and other relevant technology tools.

Our company offers a competitive salary with performance-based commission, comprehensive training and ongoing development opportunities, and a supportive and inclusive work environment. If you are passionate about delivering exceptional customer service and growing your career, we encourage you to apply for this exciting opportunity.

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