Customer Service Representative

7 days ago

Dublin, Ireland Celtic Careers Full time

Customer Service Representative

Call Centre & Customer Service Customer Service Dublin Permanent / Full Time

8/9/

Must Be resident in Ireland and have appropriate work Visa. At least 2 years experience in a busy customer service role. Excellent Communication and ability to manage a busy workload. JOB DESCRIPTION
Job Title: Customer Service Representative
Reports to: Customer Service Supervisor

Qualifications / Experience
▪ Educated to Leaving Certificate or similar preferred.
▪ Previous experience preferred although full training will be provided.
▪ Friendly, flexible and be willing to work as part of a team.
▪ Good organisation and communication skills.
▪ Ability to work under pressure and show initiative.

Key Responsibilities
The principal duties and responsibilities of a Customer Service Representative
are to ensure that our customers receive a positive experience in their
communication with the Customer Service Department and that all orders and
enquiries are dealt with in an efficient and professional manner.

Duties
Processing Sales Orders
▪ Taking customer orders via telephone, fax, post and e-mail.
▪ Processing customer orders and invoices in a timely fashion 
▪ Liaise with the purchasing and service departments to provide accurate and continuing communication to customers with regard to outstanding back orders.
▪ Ensuring all incoming shipments which contain backorder items are
processed upon receipt of the copy GRN (good receipt note).
▪ Should a product which is on backorder not be received within its due
date, it is imperative that the customer is informed of the new expected delivery date.
▪ Liaise with the stores department to ensure sales orders are dispatched when due and customer special requests are met. (Eg. Certs of analysis, product literature etc.)
Standing Orders / Call Off Orders
▪ Control and maintenance of weekly, bi-monthly customer standing and call off orders. 
▪ Processing customer complaints as per ISO QF Quality
Standard.
▪ Taking customer enquiries regarding price, product and technical
queries and ensuring that these queries are followed up via the
relevant departments.
▪ Maintaining Customer Special Prices on the ERP system.
▪ Proactively monitor Inventory reorder levels and to bring any
suggestions on adjustments to reorder levels to the attention of the
purchasing department and the relevant product manager.
▪ Telephone manner must be of a professional nature, friendly and
courteous at all times.
If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.
Celtic Careers is proud to be an Equal Opportunity Employer.

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