Customer Service and Sales Representative

3 days ago

Dublin Pike, Ireland Allianz Full time

Overview Customer Service and Sales Representative role based in Dublin with a hybrid working model after training. Allianz is a trusted insurance partner with a long-standing presence in Ireland, focused on delivering outstanding customer service and a positive employee experience.
As a Customer Service and Sales Representative you will offer market leading products to customers, achieve sales, retention and quality targets, and provide trusted service that supports Allianz’s reputation.
Key Responsibilities Quote and convert new business opportunities
Explore and convert cross sell and multi cover opportunities
Achieve sales, service and customer satisfaction metrics as agreed with your manager
Process policy adjustments as requested by customers
Demonstrate Allianz People Attributes of customer and market excellence, collaborative leadership, trust and entrepreneurship
Continually improve quality and efficiency within the team
Adhere to company quality and underwriting standards
Comply with the Financial Regulator’s Minimum Competency Code, Consumer Protection Code and other relevant regulations
Key Requirements / Skills / Experience Essential Criteria A third level degree or leaving certificate OR a minimum of 2 years’ experience in sales or customer service
Desirable Criteria 6–12 months experience in an insurance/financial services environment
Knowledge of general insurance
Completed APA, CIP or a relevant insurance qualification to meet minimum competency requirements
Regulatory Notice This role is subject to Minimum Competency Code (MCC) as provided by the Central Bank of Ireland. A recognised insurance qualification may be required. Appointment is subject to Central Bank requirements. This role is a Control Function (CF-4) and is subject to Financial & Professional Standards. Training on Conduct Standards will be provided where required.
Benefits Competitive remuneration package
Comprehensive Benefits
Hybrid/Flexible Working after the training period
Opportunity to gain relevant insurance qualification
Career Development Opportunities
EEO statement: Allianz is an equal opportunity employer and encourages applications regardless of race, ethnicity, gender, age, religion, disability, sexual orientation, or other protected characteristics.
Great to have you on board. Let’s care for tomorrow.

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