Customer Support Associate

4 weeks ago

Galway, Galway, Ireland Experis Ireland Full time
Overview

Customer Support Associate (French Speaking) role at Experis Ireland, hosted by ManpowerGroup for SAP. This is a 12-month contract role based in Galway with a hybrid work model. You will be employed by the ManpowerGroup. Please read below for more information on SAP and role responsibilities.

What you will do
  • Provide high-quality customer interactions through the processing of inbound customer calls, emails, chats & webforms.
  • Analyse customer\'s non-technical queries, researching possible solutions & providing solid answers easily understood by the customer.
  • Evaluate, from a commercial perspective, how the customer\'s technical issue affects their daily business processes through gathering comprehensive business impact information.
  • Assist & educate customers in navigating support pages, educating them on how to use software download & license key functions.
  • Collaborate with colleagues across SAP teams, engaging with appropriate stakeholders ensuring all customer cases are resolved effectively & in a timely manner.
What we look for in you
  • Commitment to provide excellent customer service.
  • Passionate & dedicated team player.
  • Strong time management, prioritization & multi-tasking capabilities; utilising available time efficiently to achieve effective & efficient results.
  • Enjoys & thrives on performing multiple tasks & responsibilities at once.
  • Shift flexibility, weekend work (approx. 1 day per quarter) & Bank Holidays (compensated with additional payment).
Education & Qualifications
  • Bachelor\'s/ Master\'s degree preferred.
  • Fluency in French and English language with excellent communication skills.
What you get from us

Manpower is the global leader in contingent and permanent staffing. We offer our employees a range of great benefits, online training courses, as well as professional advice and support to get you settled into your new role at SAP, with continued support throughout your tenure with us.

If you are interested in working with ManpowerGroup onsite at SAP, please apply

For more information about this role kindly contact Shrijal Keshava on Shrijal.keshava@manpower.ie


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