Customer Support Representative

3 weeks ago

Galway, Galway, Ireland OneTouch Telecare Full time
Customer Support Representative

We are currently seeking an experienced Customer Support Representative to drive a seamless customer experience that creates positive sentiment for our system.

- Salary: DOE
- Duration: Full time, permanent
- Location: Galway, Ireland
- Department: Support

In this role you will develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers. Maintain accurate records of customer interactions and steps taken to resolve issues. End-to-end resolution of all end user generated queries.

Key Responsibilities

- Be the first point of contact for all customer queries in a timely and accurate way, via Zendesk, email or phone.
- Identify customer needs and provide guidance on general system navigation and usage.
- Investigate and troubleshoot any reported service disruptions from the end user base
- End-to-end ownership of all end-user queries
- Engage with all end users through the appropriate support channel e.g., Teams call.
- Qualify and escalate complex issues to the customer support Team Lead to ensure rapid support.
- Proactively take steps to enhance the customer experience.
- Share relevant customer feedback to help us improve our offerings.
- Fulfil all customer support related goals and objectives for the year.
- Cooperate in periodic spot checks and reviews.
- Provide backup to the Implementation Team when required.
- Support on call duties (evenings and weekends) when required.
- Undertake any other duties that may reasonably be assigned to you by Management from time to time.

Specific Skill Requirements

Essential

- Proficient level of digital literacy
- Previous experience in Customer Facing environment.
- Strong written and verbal communication skills
- Friendly and empathetic demeanour
- Ability to Multi-task and prioritise workload.
- Excellent Time Management skills
- Excellent attention to detail

Desirable

- Qualification in Business or IT related discipline
- Background in Care Delivery

#J-18808-Ljbffr

  • Customer Service Representative – Late Evening Shift

    4 weeks ago

    Galway, Galway, Ireland Cpl Full time

    OverviewOur client, a Galway based healthcare business, seeks to hire a Customer Service Representative for a permanent, on-site role. This is a night shift position (5pm–1am), Monday to Friday. Driver license is required due to late hours as there is no public transport. Role based in Briarhill, Galway City.ResponsibilitiesRespond promptly to Brand...

  • Customer Support Associate

    4 weeks ago

    Galway, Galway, Ireland Experis Ireland Full time

    OverviewCustomer Support Associate (French Speaking) role at Experis Ireland, hosted by ManpowerGroup for SAP. This is a 12-month contract role based in Galway with a hybrid work model. You will be employed by the ManpowerGroup. Please read below for more information on SAP and role responsibilities.What you will doProvide high-quality customer interactions...

  • Sales Development Representative

    3 weeks ago

    Galway, Galway, Ireland MathWorks Full time

    Job SummaryMathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.Why you'll be excited by this role…It is almost unimaginable to think of a technology that has not been influenced,...

  • Customer Support Specialist

    4 weeks ago

    Galway, Galway, Ireland Diligent Full time

    Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater...

  • Customer Service Agent

    4 weeks ago

    Galway, Galway, Ireland Barna Recycling Full time

    Role Summary:Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.Customer Service...

  • Customer Advisor

    4 weeks ago

    Galway, Galway, Ireland B&Q Ireland Full time

    OverviewCustomer Advisor - SeasonalPart time - 18.45 hours per week3 Month fixed term contractShifts available Monday - Sunday, 7.00am - 10.00pmNotional hourly rate € 15.00 per hourB&Q GalwayWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create...

  • Business Development Representative

    3 weeks ago

    Galway, Galway, Ireland OneTouch Telecare Full time

    Business Development RepresentativeWe are seeking a motivated and results-oriented Business Development Representative to join our team. As an Inside Sales Executive, you will play a crucial role in driving our business growth by identifying and cold-calling new B2B prospects.- Salary: DOE- Duration: Full Time, Permanent- Location: Galway, Ireland-...

  • Customer Advisor

    4 weeks ago

    Galway, Galway, Ireland B&Q Ireland Full time

    OverviewCustomer AdvisorPart time - 18.75 hours per weekFixed Term ContractShifts available Monday - Sunday, 7.00am - 10.00pmNotional hourly rate € 15.00 per hourB&Q GalwayWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll...

  • Senior Field Sales Representative

    4 weeks ago

    Galway, Galway, Ireland Yunoenergy Full time

    Senior Field Sales RepresentativeDepartment: Field SalesEmployment Type: Full TimeLocation: GalwayCompensation: €34,000 - €50,000 / yearDescriptionWe are seeking an experienced field sales professional to join our team, with a proven track in achieving sales within the utilities sector. Join us and become part of a dynamic, ambitious team putting control...

  • Customer Advisor

    4 weeks ago

    Galway, Galway, Ireland B&Q Full time

    OverviewCustomer Advisor – ROI (Part-time, fixed term). Shifts available Monday – Sunday, 7:00am – 10:00pm. Notional hourly rate €15.00 per hour. Location: B&Q Galway.We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll...