Customer Service Representative – Late Evening Shift
3 days ago
Our client, a Galway based healthcare business, seeks to hire a Customer Service Representative for a permanent, on-site role. This is a night shift position (5pm–1am), Monday to Friday. Driver license is required due to late hours as there is no public transport. Role based in Briarhill, Galway City.
Responsibilities- Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
- Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
- Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
- Provide clear guidance on company policies, promotions, and compensation plans.
- Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
- Process refunds, exchanges, and adjustments in accordance with company policies.
- Accurately document customer interactions and escalate complex issues to the appropriate department.
- Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
- Represent the company in a professional, courteous, and knowledgeable manner.
- Work collaboratively with other departments to ensure a seamless customer experience.
- Follow company procedures and industry regulations to maintain compliance.
- Native language speaker of one or more language.
- Fluency in spoken and written English.
- Previous experience in Customer Service, preferably in network marketing, direct sales.
- Strong communication skills.
- Excellent problem-solving skills and attention to detail.
- Ability to work both independently and as part of a team.
- Excellent telephone and customer service skills.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Staffing and Recruiting
For more information, please contact [email protected]
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