Customer Service Representative – Late Evening Shift

4 weeks ago

Galway, Galway, Ireland Cpl Full time
Overview

Our client, a Galway based healthcare business, seeks to hire a Customer Service Representative for a permanent, on-site role. This is a night shift position (5pm–1am), Monday to Friday. Driver license is required due to late hours as there is no public transport. Role based in Briarhill, Galway City.

Responsibilities
  • Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.
  • Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.
  • Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.
  • Provide clear guidance on company policies, promotions, and compensation plans.
  • Maintain up-to-date knowledge of company products, business models, and compliance guidelines.
  • Process refunds, exchanges, and adjustments in accordance with company policies.
  • Accurately document customer interactions and escalate complex issues to the appropriate department.
  • Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.
  • Represent the company in a professional, courteous, and knowledgeable manner.
  • Work collaboratively with other departments to ensure a seamless customer experience.
  • Follow company procedures and industry regulations to maintain compliance.
Qualifications and Experience
  • Native language speaker of one or more language.
  • Fluency in spoken and written English.
  • Previous experience in Customer Service, preferably in network marketing, direct sales.
  • Strong communication skills.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work both independently and as part of a team.
  • Excellent telephone and customer service skills.
Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Staffing and Recruiting

For more information, please contact [email protected]


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