Behavioural Health Coach

4 days ago

Dublin, Dublin City, Ireland Amwell Full time
Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation's largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

SilverCloud by Amwell (NYSE: AMWL) is a leading digital mental health platform, enabling providers, health plans and employers to deliver clinically validated digital health/therapeutic care that improves outcomes and increases access and scale while reducing costs. Developed in Ireland in 2012, the multi-award-winning digital mental health platform is a result of nearly 20 years of clinical research with leading academic institutions. Today, SilverCloud is being used by more than 500 organizations globally to meet their populations' mental health needs. Global experts have clinically proven the platform through fully randomized control trials and anonymized, real-world data from over 1 million SilverCloud users. The platform is a leader in the industry with its effectiveness, engagement and range of clinical programs that encompasses the spectrum of mental health needs.

Role Overview

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress; providing guidance and one-on-one encouragement to those who need additional support. You will be a part of our rapidly expanding clinical team and play a critical role in our users' success in SilverCloud programmes.

SilverCloud Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week.

SilverCloud Health & Amwell Will Support You To
  1. Demonstrate excellence and innovation in digital behavioural health coaching
  2. Review user's engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes
  3. Message users on a weekly basis to relay insights about improving the user experience, track patterns, and take initiative when something could be better for our users
  4. Demonstrate supportive presence by expressing empathy, observing patterns in tracking, add depth to user experience, and supporting realistic and personalized goal-setting
  5. Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increasing depth of user understanding of the content and tools in the programme
  6. Work collaboratively with the clinical operations director to coordinate treatment needs, referrals, and assist in compliance with treatment recommendations
  7. Manage at-risk cases on an ad hoc basis
As a Behavioural Health Coach, You Have
  1. MA Degree or degree in progress in a psychology-related field
  2. A strong understanding of Online Mental Health Services
  3. Excellent communication, writing and typing skills; able to use written communication in a clear and personal way
  4. Comfort using multiple technological tools in your day-to-day; you are able to adapt and grow with technological developments quickly
  5. Insightful, empathetic and compassionate; you're closely observant about your users and are able to see that detail to make your users feel known, supported and motivated
  6. Excellent judgment; with close training and supervision, you are able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise and consult a supervisor as appropriate, and operate within the boundaries of the coaching role, without engaging in analysis, counselling, assessment or therapy
  7. Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches
We take pride in offering our employees a rich purpose-driven experience and dynamic people-first ecosystem that truly values the wellbeing of all employees and their families through healthy work/life balance perks such as flexible working for all, health insurance, generous vacation, and wellness days to help support their overall health.

Please note, SilverCloud will collect and process any personal data which it receives in accordance with its privacy notice. We may also collect personal data about you from third parties or public sources as needed to engage with you concerning job opportunities at SilverCloud. For example, before and during the course of your employment with us, we may collect information from public social media resources, such as your public LinkedIn profile, for recruitment purposes. We also may conduct lawful background screenings, to the extent permitted by law, through a third-party vendor for information about your past education, employment, credit and/or criminal history.

Working At Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are Amwell has collaboration spaces in Dublin, Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.
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