NASC Support Dispatch Agent

2 weeks ago

Dublin, Dublin City, Ireland Manpower Ireland Full time

Social network you want to login/join with:

NASC Support Dispatch Agent (8am - 4pm), Dublin

col-narrow-left

Location:

Dublin, Ireland

Job Category:

Information Technology

EU work permit required:

Yes

col-narrow-right

Job Reference:

BBBH7927_1755253364

Job Views:

9

Posted:

15.08.2025

Expiry Date:

29.09.2025

col-wide

Job Description:

NASC Support Dispatch Agent (8am – 4pm)
ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a remote role based in Dublin.

About SAP
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

Purpose and Objectives
As a NASC Support Service Desk Agent, you will act as the first point of contact for SAP customers on our SAP Community Network application. Using our ticket system, you will ensure the IT Incidents and Service Requests are resolved within a given SLA. This is carried out in process driven environment by utilizing our Knowledge Base and collaborating with the next level support team
As Part of the role, you will also be responsible for the Queue Management and support ticket dispatch to agents of our Application Support Team.

Expectations and Tasks

* Fully qualify all incoming IT support tickets in adherence to the agreed SLA.
* Apply solutions, workarounds, patches and fixes as defined in our Knowledge Base.
* Effective dispatch to the correct organization and resolver group
* Highlight all potential major incidents and problems to the respective service and problem managers.
* Ensure compliance with all security standards and policies.
* Effective Queue Management.
* Effective Dispatching of tickets to agents and relevant next level support teams.

Education and Qualifications / Skills and Competencies

* 3rd Level Qualification – Cert, Diploma, Degree in IT related discipline
* Customer Focus
* Quality
* Teamwork
* Problem solving
* Multitasking

Support Shift Information

* Monday to Friday 8am – 4pm.
* 4/5 Weeks of Training – 9am – 5pm.

For more information about this role kindly contact Aminat Ibrahim on [emailprotected]

#J-18808-Ljbffr

  • Nasc Support Dispatch Agent

    2 weeks ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    NASC Support Dispatch Agent (8am - 4pm) ManpowerGroup Ireland have an exciting new opportunity with our client SAPThis is a 12-month contract role employed with ManpowerGroup Ireland.This position is a remote role based in Dublin.About SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better.From...

  • Nasc Support Dispatch Agent

    22 hours ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    NASC Support Dispatch Agent (8am - 4pm) ManpowerGroup Ireland have an exciting new opportunity with our client SAPThis is a 12-month contract role employed with ManpowerGroup Ireland.This position is a remote role based in Dublin.About SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better.From...

  • NASC Support Dispatch Agent

    2 weeks ago

    Dublin, Dublin City, Ireland Manpower Full time

    NASC Support Dispatch Agent (8am - 4pm) ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a remote role based in Dublin. About SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From...

  • NASC Support Dispatch Agent

    2 weeks ago

    Dublin, Dublin City, Ireland ManpowerGroup Ireland Full time

    Join to apply for the NASC Support Dispatch Agent (8am - 4pm) role at ManpowerGroup IrelandJoin to apply for the NASC Support Dispatch Agent (8am - 4pm) role at ManpowerGroup IrelandManpowerGroup Ireland provided pay rangeThis range is provided by ManpowerGroup Ireland. Your actual pay will be based on your skills and experience — talk with your recruiter...

  • NASC Support Help Center Agent

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeDispatch Full time €45,000 - €55,000

    Job DescriptionNASC Support Dispatch Agent (8am – 4pm)This is a 12-month contract role. The position is remote and based in Dublin.About the CompanySAP is market leader in enterprise application software, helping companies of all sizes and industries run better.Purpose and ObjectivesAs a NASC Support Service Desk Agent, you will act as the first point of...

  • Dispatch Agent(Application Support Csd)

    24 hours ago

    Dublin, Dublin City, Ireland Manpower Ireland Full time

    Social network you want to login/join with:Dispatch Agent(Application Support CSD), Dublincol-narrow-leftLocation:Dublin, IrelandJob Category:Information TechnologyEU work permit required:Yescol-narrow-rightJob Reference:BBBH7871_ Job Views:2Posted: Expiry Date: col-wideJob Description:Dispatch Agent -Application SupportManpowerGroup Ireland have an exciting...

  • Networks - Dispatchers

    25 minutes ago

    Dublin, Dublin City, Ireland Electricity Supply Board Full time

    Select how often (in days) to receive an alert:Category: Business Support, Customer Service (Entry)Job Type: Full-timePosition DescriptionAs ESB Networks transition the electricity system to a high renewables, low carbon system, with customers at the centre, there is a need to maintain operational excellence and ensure security of supply, whilst developing...

  • Dispatch Assistant

    10 hours ago

    Dublin, Dublin City, Ireland Radius Full time

    Join to apply for the Dispatch Assistant role at RadiusJoin to apply for the Dispatch Assistant role at RadiusCompany DescriptionWe're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range...

  • IT Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time

    Job Title: IT Support SpecialistThis is an exciting opportunity to work as a key point of contact for SAP customers on our SAP Community Network application.You will be responsible for ensuring that IT Incidents and Service Requests are resolved within agreed SLAs by utilizing our Knowledge Base and collaborating with the next level support team.The role...

  • Primary Application Support Agent

    2 weeks ago

    Dublin, Dublin City, Ireland Manpower Full time

    Primary Application Support Agent-Night Shift ManpowerGroup Ireland have an exciting new opportunity with our client SAP This is a 12-month contract role employed with ManpowerGroup Ireland. This position is a Hybrid role based in Dublin. About SAP As market leader in enterprise application software, SAP helps companies of all sizes and industries run...