NASC Support Help Center Agent

2 weeks ago


Dublin, Dublin City, Ireland beBeeDispatch Full time €45,000 - €55,000
Job Description

NASC Support Dispatch Agent (8am – 4pm)

This is a 12-month contract role. The position is remote and based in Dublin.

About the Company

SAP is market leader in enterprise application software, helping companies of all sizes and industries run better.

Purpose and Objectives

As a NASC Support Service Desk Agent, you will act as the first point of contact for SAP customers on their SAP Community Network application.

  • Fully qualify all incoming IT support tickets within agreed SLA.
  • Apply solutions, workarounds, patches and fixes defined in our Knowledge Base.
  • Effective dispatch to correct organization and resolver group.
  • Highlight potential major incidents and problems to respective service and problem managers.
  • Ensure compliance with all security standards and policies.
  • Effective Queue Management.
  • Effective Dispatching of tickets to agents and relevant next level support teams.
Required Skills and Qualifications

* 3rd Level Qualification in IT related discipline.

* Customer Focus.

* Quality.

* Teamwork.

* Problem solving.

* Multitasking.

Benefits

* Monday to Friday 8am – 4pm.

* 4/5 Weeks of Training – 9am – 5pm.



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