Guest Service Agent

9 hours ago

Carrigtwohill, Cork, Ireland Fota Island Resort Full time
Overview

Join to apply for the Guest Service Agent role at Fota Island Resort.

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to captivate guests with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.

Must be available to work a flexible schedule, including mornings, evenings, and weekends.

Staff Benefits
  • Company Funded Educational Programs
  • Discount on Dining options of up to 50%
  • Reduction on accommodation for family and friends
  • Discount for Spa treatments and products
  • Wellness Days
  • Employee Assistance Program
  • Use of Health Clubs
  • Staff Dining Facilities
  • Staff Parking
Requirements
  • Fluent English
  • Knowledge of Opera system desirable
  • Excellent Customer Service Skills
  • Report Writing, Data Analysis and strong Administration Skills
  • Previous Experience/Training in a similar role is desirable
  • Excellent Oral and Written Communication
  • Leaving Certificate or equivalent, 3rd level Hospitality Diploma preferred
  • Intermediate Computer Skills
  • Excellent Grooming

This role requires the ability to build and grow their knowledge and understanding of every aspect of the Resort's facilities whilst creating a 5 star first impression. They must also deal with all the Guest requests and Front Desk requirements. The ideal candidate must possess the ability to anticipate the guest needs and deal with it accordingly.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other
Industries
  • Hospitality
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