Site Reliability Engineer

3 weeks ago

Dublin, Dublin City, Ireland ServiceNow Full time
Overview

Site Reliability Engineer (Swing shift 4 days a week) at ServiceNow. Location: Republic of Ireland. This swing shift role requires the candidate to be located in Ireland and work a 4-day shift schedule: Wednesday to Saturday, 3 PM – 1 AM.

What You Get To Do In This Role
  • Assist in supporting production systems and performing troubleshooting tasks.
  • Provide relief and sustainable resolution to issues within our infrastructure.
  • Help maintain and enhance system observability, including metrics, logging, and alerts.
  • Participate in troubleshooting bridges and provide support during critical incidents.
  • Collaborate on infrastructure automation projects using internal or open-source tools and frameworks.
  • Develop skills in building and maintaining CI/CD pipelines and deployment scripts.
  • Adhere to established SRE practices, such as documenting runbooks, composing postmortems, and contributing to team retrospectives.
  • Automate repetitive tasks to improve efficiency and reduce human error.
  • Ability to work one weekend day per week.
Qualifications
  • A degree in computer science/engineering or equivalent
  • 3+ years of experience in a Site Reliability Engineering or similar role
  • Experience in leveraging AI into work processes, decision-making, or problem-solving
  • Solid knowledge of ITIL driven IT Operations – Incident, Problem & Change Management
  • Excellent communication skills and a collaborative mindset
  • Good knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshooting
  • Understanding of networking concepts, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTP
  • Understanding of relational databases (e.g., MySQL, Postgres)
  • Knowledge of one (or more) scripting languages: JavaScript, Python, Unix Shell
  • Hands-on experience with Kubernetes and containerization
  • Familiarity with at least one programming language (Shell, Python, Go, or Java preferred)
  • Familiarity with cloud computing (AWS, Azure, or GCP)
  • Basic knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, or similar)
  • Strong desire to learn and grow in infrastructure reliability, automation, and DevOps/SRE principles
Additional Good To Have Qualification
  • Certifications in one or more public cloud platforms
  • Exposure to DevOps and Agile methodologies
  • Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI
  • Understanding of development on ServiceNow platform
  • Basic understanding of configuration management tools (Ansible, Puppet, etc.)
  • Knowledge of monitoring and observability tools (Prometheus, Grafana, etc.)
  • Experience with Splunk, Gitlab
Additional Information
  • Work Personas: ServiceNow may determine eligibility for a work persona based on work location and distance to the nearest ServiceNow office.
  • Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
  • Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact for assistance.
  • Export Control Regulations: Some roles may require export control approval. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.

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