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Assistant Accommodation Manager

1 month ago

Maynooth, Co Kildare, Ireland Kilkea Castle Full time

We are currently recruiting for a Full Time Assistant Accommodation Manager to join our growing team here at Kilkea Castle

Do you want to join a certified Great Place to work? With over 90% of our Team saying they're proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice

Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell's Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.

Job Title: Assistant Accommodation Manager

Reporting to: Accommodation Manager

Job Description:

The successful candidate will be responsible for cleanliness of the entire resort (bedrooms, corridors, public areas, etc). Ensure the housekeeping staff are fully trained and supervised at all times while supporting the Accommodation Manager whenever needed.

Key Responsibilities

  • Manage the daily activities of the housekeeping department to include appropriate cleaning of all rooms and public areas.
  • Conduct daily walk arounds to include checking all public areas and bedrooms to ensure we adhere to the level of cleanliness expected.
  • Ensure walk arounds and checks are completed by supervisory staff in your absence.
  • Perform spot checks done by supervisors and report all maintenance issues to the maintenance department.
  • Training all new housekeeping staff members to the required standard outlined in the departmental SOPs.
  • Management and coaching of all employees to ensure they are meeting required standards.
  • Ensure the sufficient staffing is present to meet daily business demands.
  • Assist the housekeeping staff whenever necessary in performing all duties.
  • Liaise regularly with the duty managers regarding any requests or issues that may arise throughout the day.
  • Ensure that all necessary information is documented in the handover daily and prepare and distribute assignment sheets to assigned staff.
  • Ensure payroll forecasts are accurately completed and submitted in a timely manner.
  • Adhere to all hotel and company policies and procedures.
  • Purchase, reorder and maintain housekeeping supplies and inventory while maintaining housekeeping budget and stock control.
  • To participate in all Health & Safety training schedules for you and your team.
  • To fulfil your obligations under the Health & Safety at Work Act 1989 and ensure reasonable care is taken for health and safety of yourself and other employees.

Skills/Requirements

  • Previous experience in a similar role in a 3 or 4 star hotel preferred.
  • Working knowledge of HotSoft or similar hotel software an advantage.
  • Valid work permit for a minimum of 12 months is required.
  • Ability to maintain a high level of confidentiality in relation to all aspects of business and ability to maintain a budget.
  • Ability to prioritise and organise work assignments, delegate and check work.
  • Ability to ascertain departmental training needs and provide such training.
  • Good communication and leadership skills and a passion for customer service.
  • Organisational and interpersonal skills.
  • Must be flexible/available to work a variety of shifts to include late night, early morning and weekend shifts.

Benefits

  • Discounts across entire resort
  • Competitive hourly rate
  • Meals while on duty
  • Employee recognition
  • Bike to Work scheme
  • Employee Assistance Programme and PRSA scheme
  • Continuous training and development
  • Uniform provided*
  • Gratuities*

Kilkea Castle is an equal opportunities employer.

*to relevant positions


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