Assistant Accommodation Manager

2 weeks ago

Maynooth, Co Kildare, Ireland Kilkea Castle Hotel & Golf Resort Full time

4 days ago Be among the first 25 applicants

We are currently recruiting for a Full Time Assistant Accommodation Manager to join our growing team here at Kilkea Castle.

Do you want to join a certified Great Place to work? With over 90% of our Team saying they're proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice

Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience. We are Great Place To Work 2024 certified and Georgina Campbell's Four Star Hotel of the Year 2024.

Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.

Our mission is to provide exceptional guest experiences through excellent service and integrity while ensuring that every guest feels valued, safe, and at home.

Job Title:

Assistant Accommodation Manager

Reporting To:

Accommodation Manager

Job Description:

The successful candidate will be responsible for the cleanliness of the entire resort (bedrooms, corridors, public areas, etc.). Ensure the housekeeping staff are fully trained and supervised at all times while supporting the Accommodation Manager whenever needed.

Key Responsibilities

  • Manage the daily activities of the housekeeping department to include appropriate cleaning of all rooms and public areas.
  • Conduct daily walkarounds to check all public areas and bedrooms to ensure we adhere to the level of cleanliness expected.
  • Ensure walkarounds and checks are completed by supervisory staff in your absence.
  • Perform spot checks by supervisors and report all maintenance issues to the maintenance department.
  • Train all new housekeeping staff members to the required standard outlined in the departmental SOPs.
  • Manage and coach all employees to ensure they are meeting required standards.
  • Ensure sufficient staffing is present to meet daily business demands.
  • Assist the housekeeping staff whenever necessary in performing all duties.
  • Liaise regularly with the duty managers regarding any requests or issues that may arise throughout the day.
  • Document all necessary information in the daily handover and prepare and distribute assignment sheets to assigned staff.
  • Ensure payroll forecasts are accurately completed and submitted in a timely manner.
  • Adhere to all hotel and company policies and procedures.
  • Purchase, reorder, and maintain housekeeping supplies and inventory while maintaining the housekeeping budget and stock control.
  • Participate in all Health & Safety training schedules for you and your team.
  • Fulfill your obligations under the Health & Safety at Work Act 1989 and ensure reasonable care is taken for the health and safety of yourself and other employees.

Skills/Requirements
  • Previous experience in a similar role in a 3 or 4 star hotel preferred.
  • Working knowledge of HotSoft or similar hotel software an advantage.
  • Valid work permit for a minimum of 12 months is required.
  • Ability to maintain a high level of confidentiality in relation to all aspects of business and the ability to maintain a budget.
  • Ability to prioritize and organize work assignments, delegate, and check work.
  • Ability to ascertain departmental training needs and provide such training.
  • Good communication and leadership skills and a passion for customer service.
  • Organizational and interpersonal skills.
  • Must be flexible/available to work a variety of shifts, including late nights, early mornings, and weekends.

Benefits
  • Discounts across the entire resort.
  • Competitive hourly rate.
  • Meals while on duty.
  • Employee recognition.
  • Bike to Work scheme.
  • Employee Assistance Programme and PRSA scheme.
  • Continuous training and development.
  • Uniform provided.
  • Gratuities.

Kilkea Castle is an equal opportunities employer.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Laundry and Drycleaning Services
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