Field Applications Engineer

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For 50 years, ABEC has been a leading engineering, equipment and services supplier to the biopharmaceutical manufacturing industry. ABEC's unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC is seeking an experienced Field Applications Engineer to support our growing field services business.

The Field Applications Engineer is a customer-facing role providing technical support to ABEC's Sales function and directly to customers. This role teams with regional sales managers to identify and understand process and equipment improvement opportunities at customer sites, develop and propose solutions, and support delivery of those solutions. Process and equipment improvement opportunities include troubleshooting, consulting, repair, modification, and upgrade services that improve productivity, accelerate time to market, and reduce operating cost. The Field Applications Engineer is part of the Services Business Unit and interfaces with ABEC technical groups to develop scope, cost, schedules, and proposals for these services. In summary, the Field Applications Engineer supports the delivery of high value field services and growth of ABEC\'s Services customer base.

• Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals.
• Interpret customer performance requirements and develop optimal technical solutions. Interface with ABEC Operations functions (PM, PC, Engineering/Design, Automation, Quality) to communicate customer needs and obtain appropriate proposal content.
• Exercise judgement and effective communication in resolving conflicting customer expectations in terms of price, performance or schedule.
• Sales support: provide advice on product strategies for identified opportunities, ABEC expertise at client meetings, training on product capabilities/differentiation, and bid decisions. Work with customers to understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition relevant to the customer need.
• Marketing and Product Management: provide technical content for marketing tools (presentations, brochures, website content, etc.) to communicate ABEC product features, benefits, and differentiation.
• Train both sales and applications on product capabilities and differentiation. Support sales as product expert at meetings with customers remotely and in person in the field.
• Contribute to Continuous Improvement initiatives related to Service or other functions.
• Track competitor capabilities and activities.
• Other duties as assigned by the VP of Sales.

• Bachelor\'s Degree or Ireland Honours Degree (Level 8) in Engineering or Science.
• Minimum 5 years\' experience in biopharma capital equipment engineering/design, bioprocess engineering, and/or biopharma manufacturing operations/maintenance.
• Experience with bioprocess equipment such as fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, and/or sanitary vessels.
• Demonstrated ability to understand and navigate both technical issues and commercial situations.
• Strong communications and interpersonal skills.
• Prior experience in Field Service or Applications is preferred.
• Ability to travel approximately 60%.

Location: Carrigtwohill, County Cork, Ireland

Employment type: Full-time

Seniority level: Not Applicable

Job function: Sales and Business Development