Operations Team Lead Vodafone

4 weeks ago

Dublin, Dublin City, Ireland CPM Full time

Role Overview

We are looking for a high-performing champion to take on the role of Operations Team Lead within our Vodafone account team. This is a fast-paced, detail-driven role that requires someone who thrives on ownership, precision, and team success. You'll be based in our Dublin office three days per week, with flexibility to work from home two days. Occasional attendance at Vodafone HQ will be required for training and collaboration.

Key Responsibilities

- Lead and support a team of two operations staff, working closely with the Client Service Manager and account managers.

- Own the end-to-end process of sales delivery: ensuring all sales are accurately processed onto Vodafone portals and managed through to connection and activation.

- Champion operational excellence by maintaining high standards of accuracy, compliance, and speed.

- Collaborate cross-functionally with sales, coaching, and support teams to ensure seamless execution and issue resolution.

- Attend Vodafone HQ for training and collaboration days, representing the operations team with professionalism and insight.

- Identify and implement process improvements to drive efficiency and performance.

Key Skills & Attributes

- A natural leader with a proactive, solutions-focused mindset.

- Proven ability to multitask and thrive in a fast-paced environment.

- Exceptional attention to detail and organisational skills.

- Strong communication and interpersonal skills.

- Proficiency in CRM systems and sales portals (Vodafone experience is a plus).

- Passion for team success and customer satisfaction

Qualifications & Experience

- Previous experience in an operations or team lead role, ideally within telecoms or sales.

- Familiarity with Vodafone systems and processes is advantageous.

- Experience working in hybrid environments and managing remote collaboration.

Performance KPIs

- Ensure 100% accuracy in processing sales data through Vodafone portals.

- Maintain up-to-date records and tracking using internal systems and CRM tools.

- Demonstrate advanced proficiency in Excel, including use of formulas, pivot tables, and data analysis tools.

- Deliver weekly and monthly reports with actionable insights derived from operational data.

- Monitor and improve data quality and integrity across all operational touchpoints.

- Achieve timely resolution of system-related issues and escalate where necessary.

#J-18808-Ljbffr

  • Operations Team Lead Vodafone

    4 weeks ago

    Dublin, Dublin City, Ireland CPM Ireland Full time

    Role OverviewWe are looking for a high-performing champion to take on the role of Operations Team Lead within our Vodafone account team. This is a fast-paced, detail-driven role that requires someone who thrives on ownership, precision, and team success. You'll be based in our Dublin office three days per week, with flexibility to work from home two days....

  • Eso - 2Nd Line Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Vodafone Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Business Area: VBTS VF Bus.Technology Sol.Posting Country: IrelandFull Time / Part Time: Full TimeContract Type: PermanentAt Vodafone, we're working hard to build a better future.A more connected, inclusive and sustainable world.As a dynamic global community, it's our...

  • Key Account Director

    4 weeks ago

    Dublin, Dublin City, Ireland Vodafone Full time

    OverviewKey Account Director role at Vodafone. Join us as we shape the future for our customers and our team, with opportunities to grow your career and maintain a proper work-life balance.What You'll DoIn this dynamic role, you'll be at the forefront of developing and nurturing strategic relationships within our customer accounts. Your primary...

  • CIO Office Lead Dublin, Ireland Portfolio

    4 weeks ago

    Dublin, Dublin City, Ireland Vodafone Group Plc Full time

    ## CIO Office LeadDublin, Ireland## **Role Purpose:**CIO Office Lead is a leadership role that partners closely with the CIO to shape and execute the technology strategy. This position oversees enterprise portfolio management, ensuring alignment of all company-wide programs with business priorities, and collaborates with the business on key projects and...

  • CIO Office Lead Dublin, Ireland Portfolio

    4 weeks ago

    Dublin, Dublin City, Ireland Vodafone Group Plc Full time

    ## CIO Office LeadDublin, Ireland## **Role Purpose:**CIO Office Lead is a leadership role that partners closely with the CIO to shape and execute the technology strategy. This position oversees enterprise portfolio management, ensuring alignment of all company-wide programs with business priorities, and collaborates with the business on key projects and...

  • Executive Assistant-Digital

    4 weeks ago

    Dublin, Dublin City, Ireland Vodafone Group Plc Full time

    ## Executive Assistant-Digital & ITDublin, Ireland## **Role Purpose:**Provide Business Unit Director(s) with the support necessary to fulfil the full range of responsibilities of the role, such as matters relating to the Senior Leadership Team, the wider organisation, Group, and external bodies. Provide administrative support to the Business Unit...

  • Operations Lead

    4 weeks ago

    Dublin, Dublin City, Ireland Axios International Full time

    Axios are seeking an experienced Operations Lead to manage and optimise the day-to-day operations of our Finance and HR functions.Based in Dublin with quarterly travel to the UAE, this is a hands-on operational management role, reporting directly to the Chief Operating Officer (COO).The role involves direct line management of the Finance and HR teams,...

  • B2B Sales Executive

    4 weeks ago

    Dublin, Dublin City, Ireland CPM Ireland Full time

    he focus of this hybrid sales role is to support our client bydelivering exceptional sales levels through best-in-class planning, sales execution, compliance, and reporting. You will have the flexibility to work both from home and in the field to engage with customers and achieve your agreed sales targets.As a Sales Executive on behalf of Vodafone, you will...

  • B2B Sales Executive

    4 weeks ago

    Dublin, Dublin City, Ireland CPM Full time

    he focus of this hybrid sales role is to support our client bydelivering exceptional sales levels through best-in-class planning, sales execution, compliance, and reporting. You will have the flexibility to work both from home and in the field to engage with customers and achieve your agreed sales targets.As a Sales Executive on behalf of Vodafone, you will...

  • DevOps Team Lead

    4 weeks ago

    Dublin, Dublin City, Ireland Semperis Full time

    OverviewAt Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing...