Guest Experience Executive

3 weeks ago

The Municipal District of Adare Rathkeale, Ireland TN Ireland Full time

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At Adare Manor, our vision is 'Beyond Everything' - a commitment to creating magical, unforgettable experiences for our guests and team alike. As a globally celebrated luxury resort, we are proud to have been named #1 Resort in Europe by Condé Nast Traveler for three consecutive years, awarded the prestigious Forbes Five-Star rating, and honoured with Michelin's highest distinction-3 Keys.

From our Michelin-starred dining to world-class golf, including hosting the 2027 Ryder Cup, Adare Manor is a place where excellence thrives. If you share our passion for pushing boundaries and delivering extraordinary experiences, we would love to welcome you to our award-winning team.

We are now recruiting for Guest Experience Executive to join our growing Guest Experience Team. You will work as a part of the wider Rooms Division Team which also includes the Front Office, Housekeeping, Laundry as well as Spa.

Working as Guest Experience Executive you will be responsible for multiple different elements of a guest's stay with us on the Resort, primarily focusing your energy on our VIG (Very Important Guests) and special visits.

As a Guest Experience Executive you will:

  • Prior to arrival, you will assist the guests with planning their itinerary ensuring all of their preferences are accurately noted and shared with the relevant teams. You will also inspect any incoming VIG arrival rooms & suites, ensuring everything is in pristine condition and to the Adare Manor standards.
  • Answering communications relating to incoming VIG guests via phone & email.
  • Reviewing the guest history (if available) from previous visits, highlighting any preferences, and needs & ensuring the requests are completed before their time in residence.
  • During the stay, the Guest Experience Executive will give personal support from arrival until departure and for our Signature Suite guests, act as their personal Butler.
  • Upon departure, you will keep an up-to-date archive of documents, and preferences to enhance the guest's future visits.
  • Guest Experience Executive must have a genuine warmth and the ability to build lasting relationships with our guest's ensuring they have a seamless experience. They are entrusted with planning and coordinating all of the guest's stay by collaborating with all departments across the entire resort whilst ensuring effective communication.
  • Assisting in planning & execution of special events such as Christmas, Easter, Valentine's Day, 4th of July Celebrations & Halloween.

Experience in a 5-star/luxury property is desirable.

You will report to the Guest Experience Manager and Director of Guest Experience.

We offer an exceptional working environments, development opportunities that are beyond everything, state-of-the-art equipment as well as very competitive rates of pay & benefits.

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