Senior Operations Analyst

6 days ago

Dublin, Dublin City, Ireland Booking Holdings Full time

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, provided to consumers and local partners in more than 220 countries and territories through five primary consumer-facing brands: Booking.com, Priceline, Agoda, KAYAK, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. For more information, visit BookingHoldings.com and follow us on X (formerly known as Twitter) @BookingHoldings.

Booking Holdings Financial Services (hereinafter "BHFS") provides financial services in the form of payment services and e-money products across all the brands. BHFS is committed to conducting its business in compliance with applicable laws, regulations and guidelines, with integrity and to the highest ethical standards.

Job Summary

The Senior Operations Analyst role is required to support the ongoing development, implementation, and adherence to the BHFS supplier lifecycle frameworks in line with EBA Outsourcing and CBI Cross Industry requirements.

The role reports to the BHFSI Operations Manager.

The role exists to support the end-to-end supplier lifecycle, oversight, and monitoring of vendors, outsourced processes, and functions for Booking Holdings Financial Services, to ensure:

  1. Compliance to EBA Outsourcing and CBI Cross Industry Guidance on Outsourcing
  2. The stability and resilience of payment services to Booking Holdings Group customers
  3. The regulatory requirements across Outsourcing and Operational Resilience set out by the CBI and FCA are satisfied
  4. That operations conform to effective and efficient business practices.

The jobholder will work in partnership with the BHFS UK Operation team to ensure a consistent approach to supplier management and the efficient and effective management of shared service providers of the BHFS Group.

Key Responsibilities

  1. Develop and maintain a deep understanding of supplier operations, processes, and controls and ensure associated records are kept up to date and maintained accurately.
  2. Monitoring, assessing, measuring of services outsourced and overall operational health and ensuring appropriate remediations are implemented to address service failures and promoting operational resilience and stability for BHFS Operations.
  3. Conduct the periodic review of suppliers' performance, track issue resolution, assess risks and controls, and consider opportunities to continually improve processes.
  4. Develop operational scheduling of activities promoting a disciplined operational rhythm that supports operating activities that are planned and executed in line with agreed standards and timeline.
  5. Implementing an Issues and Error framework including the tracking, logging, and governance on remediations.
  6. Developing and maintaining appropriate MI, reporting systems and contributing to data collection, monitoring, quality, and analysis.
  7. Maintenance of the operational frameworks and underlying components such as supplier registers, exit plans, and operational controls.
  8. Build relationships with service providers that facilitate long-term understanding and adherence to outsourcing standards and regulations.
  9. Support and represent the operation team in regular engagements with the Risk and Compliance teams.

Knowledge and Skills

The Senior Operations Analyst must have at least 3-5 years of operations experience in a regulatory environment with demonstrable experience working in an outsourced service environment within the banking/payments sectors.

The ideal job candidate will have the following experience:

  1. Working in a cross-functional collaborative high-paced environment.
  2. Developing, implementing, and managing supplier lifecycle related controls.
  3. Developing processes and procedures as part of broader regulatory frameworks.
  4. Coordinating with outsourced service providers within a regulated business.
  5. Supporting/Contributing to Incident Resolution (including remediation actions).
  6. Collating data and reporting results in a structured and professional manner.

The ideal job candidate will possess the following knowledge and skills:

  1. Excellent communication and influencing skills.
  2. Highly organized and efficient.
  3. Knowledge of appropriate Risk Management Approaches for managing suppliers.
  4. Strong understanding of Outsourcing Requirements as specified by the EBA and FCA.
  5. Clearly understands the role of Operation teams in an Outsourcing context with ability to adhere to governance programs.
  6. Experience working within Incident and Business Continuity Management and developing standards and reporting.

Booking Holdings Financial Services International Ltd is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to treating all employees equally, regardless of gender, civil status, family status, sexual orientation, religious belief, age, disability, race, or membership of the traveler community. We believe embracing equality and diversity in the workplace benefits not just our organisation but also individual employees, departments, and our customers.

This policy extends to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings Financial Services International Ltd is an Equal Employment Opportunity employer and makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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