Customer Success Manager

6 days ago


Kilkenny, Kilkenny, Ireland Olive for Education Full time

Olive for Education is Ireland's most trusted supplier of Education Technology, with a mission to democratise access to digital learning for students across the nation.

Our team is made up of passionate individuals who are dedicated to working with school leaders to help support them with their digital strategy, making the process straightforward, reliable and secure.

About the Role:

We are seeking a talented and experienced Customer Success Associate to join our team. In this role, you will be a champion for customer engagement, adoption, and long-term success. The CSM will guide our valued customers through onboarding, implementation, and troubleshooting so they get the most out of our solutions and that they receive the tools and support needed to achieve their goals.

This is a hybrid role, working from home and flexibly from our offices (we have locations in Dublin, Galway and Kilkenny). There will also be travel in Ireland required from time to time, for which travel and accommodation expenses are paid.

Responsibilities:
  1. Serve as the dedicated point of contact for our customers, addressing their questions and concerns.
  2. Onboard new customers, ensuring that they are set up for success with our products and services.
  3. Develop and maintain strong relationships with our customers, building trust and loyalty.
  4. Identify opportunities for upselling and cross-selling to our existing customer base.
  5. Develop and implement customer success strategies to ensure customer satisfaction and retention.
Key Skills:

Customer relationship management, Brand promotion, Proactive problem resolution, Time management, Product knowledge, Empathy, Strong understanding of customer success metrics and KPIs, Sales experience.

Requirements:
  1. Bachelor's degree in Business, Marketing, or a related field is preferred but not essential.
  2. Experience working in the technology sector is a strong bonus.
  3. At least 2 years of experience in customer success, account management, or a related field.
  4. Experience working in education is a plus.

Competitive salary and benefits package.

Opportunity to work on cutting-edge technologies and drive positive change in the industry.

Collaborative and dynamic work environment.

Career growth and development opportunities.

If you are a talented and passionate Customer Success Associate / Account Manager with experience in the edtech or technology sector, we encourage you to apply. We look forward to hearing from you

  • Note you must already be based in Ireland to apply for this position.
Seniority level

Entry level

Employment type

Full-time

Industries

Education

#J-18808-Ljbffr

  • Kilkenny, Kilkenny, Ireland Olive for Education Full time

    Olive for Education is a leading provider of Education Technology, dedicated to empowering students across Ireland with digital learning tools.Our team is comprised of passionate professionals who collaborate with school leaders to support their digital strategies, ensuring a seamless and secure experience.About the Role:We are seeking a seasoned Customer...


  • Kilkenny, Kilkenny, Ireland Savvi Recruitment Consultants Full time

    Job SummarySavvi Recruitment Consultants is seeking an experienced Sales Support Executive to join our team. The ideal candidate will have excellent communication skills, a strong understanding of financial products and leasing solutions, and the ability to work in a fast-paced environment.About You:To be successful in this role, you will need:Excellent...


  • Kilkenny, Kilkenny, Ireland SuperValu Full time

    Job Description">As a key member of the SuperValu team, the successful candidate will be responsible for leading the Checkout Department to achieve exceptional customer service and operational excellence.">The ideal candidate will possess strong leadership skills, with the ability to motivate and develop a high-performing team.">Responsibilities include...


  • Kilkenny, Kilkenny, Ireland Red D Recruitment Full time

    About Our CompanyWe're Red D Recruitment, a specialist recruitment agency serving the hospitality industry. We're currently seeking a talented Sales & Marketing Manager to join our team.This is an exciting opportunity for an ambitious professional with a passion for sales and marketing in the hospitality sector. As a Sales & Marketing Manager, you will be...


  • Kilkenny, Kilkenny, Ireland REACH INTERNATIONAL INC Full time

    Job DescriptionWe are seeking a highly skilled Customs and International Trade Specialist to join our team in Dublin, Ireland. The successful candidate will have extensive knowledge of customs regulations and procedures, as well as strong communication and project management skills. Key responsibilities will include co-ordinating customs clearance...


  • Kilkenny, Kilkenny, Ireland Inver Energy Ireland Full time

    At Inver Energy, we value our customers and strive to provide them with the best possible experience. As a Shop Supervisor, you will play a key role in achieving this goal.Responsibilities:Manage point of sale operations and ensure accurate processing of transactionsMaintain a clean and organized store environment, adhering to health and safety...


  • Kilkenny, Kilkenny, Ireland Vision Ireland NCBI Part time

    Job DescriptionMain Responsibilities:Provide exceptional customer service and ensure that customers have a positive shopping experience.Meet sales targets and contribute to the overall success of the store.Support the store manager in daily operations, including cash handling, stock management, and visual merchandising.Develop and maintain a high level of...


  • Kilkenny, Kilkenny, Ireland REACH INTERNATIONAL INC Full time

    About the RoleWe are seeking a highly experienced International Trade Manager to join our team in Dublin, Ireland. The successful candidate will have extensive knowledge of international trade regulations and procedures, as well as strong leadership and project management skills. Key responsibilities will include managing international trade compliance...


  • Kilkenny, Kilkenny, Ireland TN Ireland Full time

    Job SummaryWe are seeking an experienced Front Office Administrator to join our team at TN Ireland. The successful candidate will be responsible for managing our reception area, providing excellent customer service, and supporting our staff.About the RoleReceptionist duties: Managing a busy switchboard, answering queries via telephone and email, and...


  • Kilkenny, Kilkenny, Ireland Jump Juice Part time

    We are seeking a Customer Experience Specialist to join our team at Jump Juice in MacDonagh Junction shopping centre. This is an excellent opportunity for someone who wants to deliver exceptional customer experiences and contribute to the success of our business.The ideal candidate will have a passion for providing top-notch customer service and have...

  • Shop Supervisor

    3 days ago


    Kilkenny, Kilkenny, Ireland Inver Energy Full time

    Job Summary: We are seeking an experienced Shop Supervisor to join our team in Slieverue. The successful candidate will be responsible for delivering exceptional customer service, managing point-of-sale processes, and maintaining high levels of stock management.


  • Kilkenny, Kilkenny, Ireland Supervalu Newpark Shopping Centre Full time

    At Supervalu Newpark Shopping Centre, we value our customers and strive to provide them with an exceptional shopping experience. As a Customer Experience Expert, you will be responsible for ensuring that every customer interaction is positive and memorable.Key Skills and QualificationsExcellent communication and interpersonal skills.Previous customer service...

  • Customer Assistant

    4 weeks ago


    Kilkenny, Kilkenny, Ireland Circle K Full time

    JOB DESCRIPTION Come work with us Circle K, Castlecomer Rd,Bleach Green,R95 X5DT is now hiring for a Part-time, Customer Assistant. The Successful Candidate will: Work on a 15-hour weekly contract (2 days per week). Be fully flexible to work throughout the week. Great Perks Hourly rate of €12.70 per hour increasing to €15.88 per hour...


  • Kilkenny, Kilkenny, Ireland Dunnes Stores Retailing Full time

    Job DescriptionWe are seeking vibrant and passionate individuals to join our team as Sales Assistants.Dunnes Stores offers a unique opportunity to work in a fast-paced retail environment, providing exceptional customer service and promoting our award-winning products.Our Sales Assistants have excellent product knowledge, provide outstanding customer service,...


  • Kilkenny, Kilkenny, Ireland Pat McDonnell Paints Full time

    Pat McDonnell Paints invites applications from skilled Delivery Drivers to join our team in Kilkenny Store.The successful candidate will have 2+ years of experience in delivery services, a full clean driving licence, and excellent communication and interpersonal skills.This role involves making deliveries to customers, assisting in the Warehouse during busy...


  • Kilkenny, Kilkenny, Ireland Ifac Full time

    Job Description:">We are seeking an accomplished Senior Accountant to join our team in Kilkenny City. In this role, you will be responsible for reviewing financial accounts, tax computations, and managing client portfolios while contributing to the growth and development of our Practice.">Key Responsibilities:">- Conduct thorough reviews of financial...


  • Kilkenny, Kilkenny, Ireland FRS Recruitment Full time

    About Turas NuaTuras Nua IPNES provides intensive targeted and personalised employment support services to individuals who are over 12 months unemployed or employed part-time on low earnings.Purpose of the RoleThis role involves working with clients referred by the Department of Social Protection to IPNES managing a caseload of clients coordinating internal...


  • Kilkenny, Kilkenny, Ireland TN Ireland Full time

    **Company Overview:**TN Ireland is a dynamic and fast-paced company that is dedicated to providing the highest level of service to our customers.We are currently seeking a Pet Care Specialist to join our team in Kilkenny. This is an exciting opportunity to work with a leading retailer of pet care products and contribute to the growth and success of our...


  • Kilkenny, Kilkenny, Ireland Circle K Stores Inc. Full time

    Overnight Customer AssistantCircle K, Castlecomer Rd, Bleach Green, R95 X5DT is now hiring for a Part-time, Overnight Customer Assistant.The Successful Candidate will:Work on a 30-hour weekly contract (4 overnights per week).Be fully flexible to work throughout the week.Great Perks:Hourly rate of €13.50 per hour increasing to €16.87 per hour depending on...


  • Kilkenny, Kilkenny, Ireland Cpl Resources - TEG Full time

    About the Role:We are seeking an experienced Arrears Support Advisor to join our team at Cpl Resources - TEG. As a trusted partner to Bank of Ireland, we have been delivering brilliant, engaged, and committed people to support their promises to deliver for their customers.The successful candidate will become part of a diverse and motivated team united by the...