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Mortgage Customer Solutions Advisor

2 weeks ago

Kilkenny, Kilkenny, Ireland Cpl Resources - TEG Full time
About the Role:

We are seeking an experienced Arrears Support Advisor to join our team at Cpl Resources - TEG. As a trusted partner to Bank of Ireland, we have been delivering brilliant, engaged, and committed people to support their promises to deliver for their customers.

The successful candidate will become part of a diverse and motivated team united by the shared goal of assisting customers in arrears. Join a dynamic group that is continuously working to enhance and develop initiatives that benefit both customers and the business.

In this role, you will have the opportunity to work in a hybrid environment with home, agile hub, and office-based options available. Please note that you must reside within the jurisdiction of the business for which you are contracted.

  • Provide full 360 support to customers experiencing financial difficulties.
  • Engage with customers and external professional representatives in a customer-centric manner.
  • Ensure compliance with departmental policies and procedures.