Claims Team Manager

3 weeks ago

Dublin, Dublin City, Ireland OUTsurance Ireland Full time
About OUTsurance

At OUTsurance, we're about delivering awesome service, driving innovation, and growing together. As we expand in the Irish market, we're looking for a Claims Team Manager to lead a high-performing team in our Motor and Home claims department.

Reporting to the Head of Claims, you'll oversee a team handling Motor and Home claims, ensuring efficient, fair, and customer-focused resolutions. You'll play a key role in coaching, mentoring, and driving performance, while also maintaining strong technical oversight. This is an exciting opportunity to make an impact in a growing company, shaping best practices and contributing to operational excellence.

This role is based full-time on-site at our Cherrywood, Dublin 18 office.

Key Responsibilities
  • Lead and develop a team of claims handlers, ensuring high performance and professional growth.
  • Oversee claims handling for Motor and Home claims, ensuring compliance with OUTsurance policies and regulatory requirements.
  • Provide strong technical claims oversight, guiding the team on complex claims and escalation points.
  • Monitor key performance metrics, ensuring efficiency and customer satisfaction.
  • Drive continuous improvement initiatives, adapting to the needs of a growing business.
  • Foster a collaborative and engaging work environment that supports development and knowledge-sharing.
  • Ensure adherence to risk, governance, and regulatory requirements.
  • Act as an escalation point for complex claims and customer queries.
What We're Looking For
  • Experience: 5+ years handling Motor and/or Home claims in an insurance environment.
  • Management Experience: Previous leadership experience in a claims environment is an advantage but not mandatory. Candidates with strong technical expertise and mentoring experience are encouraged to apply.
  • Technical Expertise: Strong understanding of claims processes, liability assessment, and reserving.
  • Attention to Detail: Ability to assess claims critically and ensure accuracy in decision-making.
  • Dynamic Mindset: Adaptability and problem-solving skills to thrive in a growing company.
  • Customer-Focused: Committed to delivering a fair and positive claims experience.
  • Nice to Have (but not mandatory): Experience handling bodily injury claims.
Why Join OUTsurance?
  • Growth & Impact: Be part of an ambitious company in an exciting expansion phase.
  • Collaborative Culture: Work in a supportive and engaging environment.
  • Career Development: Opportunities to develop and progress within a growing business.

Ready to make your mark? Apply now and be part of our journey at OUTsurance

Job Details
  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Customer Service and Management
  • Industries: Insurance
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