
Claims Team Leader
5 days ago
This is a key leadership position within the Motor Damage division.
- Manage and motivate a team of claims professionals to deliver an exceptional service experience to brokers and large commercial clients.
- Act as the primary contact point for major brokers and large commercial clients, ensuring service delivery meets expectations.
- Develop strong relationships through regular engagement, including face-to-face meetings with brokers and clients.
The position combines team management, client relationship building, and process improvement to strengthen our position in the market.
Main Responsibilities
- Oversee reporting, communications, and performance metrics to ensure quality and consistency.
- Identify and implement process improvements to enhance broker and client experience.
- Collaborate with senior leaders to shape and execute a strategy to compete with leading market peers.
- Drive open communication within the claims team and with external stakeholders.
Requirements
- Leadership or management experience within claims or commercial insurance.
- Strong track record of managing broker or large client relationships.
- Proven ability to manage and develop teams, ideally 15+ people.
- Excellent communication and stakeholder management skills.
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