Flagship Store Manager

If you love beauty, you're in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative, and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence, and loyalty scheme, Space NK has built a flourishing community for discovering beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to explore, experiment, and enjoy our brands.

Role Overview

Main Purpose of the Role: The Flagship Manager's main responsibility is to maximize sales and profitability while developing and retaining high-performing teams. They must aim to deliver:

• A customer-first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• A focused and commercial business plan to deliver bottom-line profitability

Main ResponsibilitiesCustomer First

• Delivers a 'customer first' experience exceeding customer expectations
• Coaches teams to ensure a 'customer first' experience is delivered consistently
• Ensures consistent product training and knowledge to provide unbiased customer advice
• Leads the team to deliver a green mystery shop result KPIs
• Exceeds sales targets and delivers LFL growth along with ATV, AUS, and conversion
• OMNI focus by maximizing O&P opportunities
• Exceeds the company acquisition and participation target for NDULGE
• Manages payroll spend within budget through effective scheduling and people planning
• Manages stock file accuracy—adheres to all stock handling policies to ensure full accuracy and minimize any loss in line with stock loss targets

Communication

• Ensures team awareness of sales targets, ATV, AUS, and conversion targets daily, weekly, and monthly, focusing on their achievement
• Communicates clearly and concisely with all internal and external business partners to drive opportunities

Commerciality

• Identifies innovative opportunities to maximize their business
• Analyzes all available business reports to review and assess store performance weekly, monthly, and yearly
• Confidently makes decisions to drive commercial excellence, ensuring sales, promotions, new launches, VM, and rate card executions are carried out to brand standards
• Drives treatment room/chair bookings and maintains standards
• Stays ahead of current trends, brand-specific, social media, and maintains a sound knowledge of customer profiles by keeping up to date with external influences like media and the local community

Team

• Recruits and retains diverse teams supporting our 'customer first' experience
• Creates an inclusive, welcoming, and approachable environment for employees to thrive
• Delivers feedback and manages performance in line with company processes using the NHANCE platform
• Identifies key in-house ambassadors/specialists to drive results in specific areas
• Ensures team members are efficient in operational tasks, utilizing best practices and driving action-oriented approaches
• Supports management development, succession planning, and future growth of the business

Leadership

• Leads, motivates, and inspires the team—being a role model
• Coaches and develops teams and individuals to achieve their full potential
• Undertakes any reasonable duties as expected by the Regional Manager
• Leads change and innovation, supporting new ideas and initiatives to evolve the retail experience
• Drives sales and provides a unique store experience through service, stock, and VM
• Challenges and inspires the team to elevate every aspect of the store experience
• Coaches and empowers management to lead and oversee customer service and operations
• Exhibits floor presence by leading by example
• Conducts regular floor walks, providing constructive feedback and goal setting
• Plans, organizes, and executes projects by priority with excellent organizational skills
• Assumes accountability for store H&S, overseeing and upholding company procedures to ensure safety

Store Operations

• Maintains the store in line with company maintenance and H&S standards, communicating needs timely
• Adheres to all loss prevention practices

Qualities

• Ability to deliver a 'customer first' experience and coach teams accordingly
• Ability to analyze business reports to identify opportunities
• Ability to build strong relationships with support departments
• Strong communication, organizational, and leadership skills
• Values honesty and integrity
• Ability to manage change and meet rapidly changing priorities
• Effective delegation and follow-up skills

Please note that only successful candidates will be contacted.

All applicants must have the right to live and work in the UK.

For more information about us, our benefits, and our commitments to Diversity, Inclusion, and Belonging, please visit our website.

Space NK is an equal opportunities employer.

How We Will Use Your Information

We will use the information provided in your application to process your application for the specific job. Applications will be kept on file for 12 months and used to assess suitability for similar positions or re-application within this period. To withdraw consent, email RIGHT TO BE FORGOTTEN to our recruitment email. We will confirm deletion or treat your application as consent to retain your data.

#J-18808-Ljbffr

---