Distribution Centre Supervisor

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Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary and Czech Republic.

Position Summary

This critical position will hold responsibility for ensuring the delivery of an excellent customer experience by efficient and accurate handling of products for inbound and outbound Distribution Centre activities. This successful candidate will be responsible for receipting inbound goods against purchase orders, cross referencing and validating all information is correct. They will demonstrate speed, accuracy and computer literacy when managing the outbound process of using both paperwork, PC and mobile devices to pick, pack and dispatch products to customers. They will take ownership and responsibility for their packing area and the cleanliness and safety of the warehouse area on a whole and be a team player. The successful candidate will contribute to part of a high performing and successful team and contribute to a safe and fun working environment.

Essential Functions

• Ensure outbound shipments are accurately picked and packed. Print consignment labels and ensure they match the correct details of the destination and shipping contents and have all required documentation and labels

• Receive shipments and ensure products are correctly logged into the system.

• Match up required documents and Cross reference goods received with goods ordered and Query variations in received stock

• Work as part of this team to achieve targets

• Ensure all printers are prepared with correct paper/labels/ink

• Packing shipments in various sizes and formats to ensure safe transport and delivery.

• Communicate with DC team, Interco supply chain and Customer service on relevant order information and urgent requirements.

• Use a variety of platforms including carrier websites, Microsoft D365 and Salesforce.

• Understand the importance and processes around dangerous goods shipping and demonstrate ability to recognize how to label goods appropriately.

• Understands different nation's packing requirements in regard to seasonal weather and legal requirements.

• Work as a team to ensure all orders are shipped within the SLA and contribute towards the successful achievement of targets.

• Maintain a safe and tidy work area.

• Provide guidance, direction and information to colleagues.

• Be a champion Bio-Techne's ISO9001 (Quality), ISO14001 (Environmental) and Health & Safety responsibilities which form a part of the company's objectives.

• Other ad hoc tasks required for the day-to-day running of the site.

Qualifications

Minimum Requirements/Qualifications:

• Fluent written and spoken English.

• Experience of working in a customer focused environment.

• Supervisory/management experience

• Ability to demonstrate a passion for customer service.

• Exceptional attention to detail, time management, and organisational skills

• Previous experience for delivering training and coaching to teams.

• Possess excellent IT skills, including experience of working with ERP/CRM platforms.

• Qualification and Knowledge of Dangerous Goods by Air (IATA)

• Forklift License - counterbalance.

• Experience using Microsoft D365, Salesforce and multiple courier shipping platforms.

• First Aid

• Fire Marshal

Personal Qualities:

• Professional demeanour

• Enjoy working as a team to deliver results, learn and share knowledge.

• Ability to remain calm under pressure.

• Ability to handle complaints and difficult situations.

• Flexible attitude to cover work as required.

• Ability to work in a fast-paced environment to tight timelines.

• Strong interpersonal skills and a collaborative management style

• General business skills such as negotiation, strong organizational skills and problem solving.

EPIC Attributes:
Empowerment
Set goals and monitor KPI's for the direct reports. Assess results and adapt as necessary to ensure continuous improvement of support
Ability to collate and produce comprehensive reporting. Monthly, Quarterly and Management review

Passion
Love science, give it everything, maximise opportunities and be a strong brand ambassador
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management

Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback

Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peer Leaders to ensure consistency of service across regions and brands
Negotiating and influencing skills

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.