SMB Agency Partner Manager

• Set up and enhance long term successful strategic partnerships with existing media/digital agencies to support their long term growth in the META Markets
• Develop and grow an existing book of agency business by:
  • scaling current agencies' advertisers
  • securing additional budget by proving greater ROAS for the agencies' clients
  • pitching for new clients' activations
  • Prove impact through achieving KPIs such as: increase in budget & ARPA, growth of active clients per agency, etc.
• Accurately forecast revenue delivery and identify opportunities to prevent or bridge gaps to goal
• Establish and maintain both C-Level & tactical relationships with agencies, becoming their key point of contact, to ensure TikTok is a partner of choice in their future growth
• Leverage insights, data, and industry benchmarks to lead conversations with internal cross-functional stakeholders, and externally to support the agencies
• Manage media agencies at scale; monitor the partner's performance through tools and timely communication with clients
• Deliver best in class customer experience: reactively troubleshoot any practical problem occurring to the agencies and proactively anticipate any challenge

• Minimum Qualification: As this role works in our META market, working with customers, fluency in English and Arabic is required for the success of this role
• 3+ years experience and knowledge of the digital marketing landscape, ideally in this market
• Previous experience working closely with agencies, resellers, consulting businesses is not strictly required but it will be regarded as a plus
• Sharp client focus and motivated by thriving customer success
• Problem solver capable of navigate ambiguity and proactively provide effective solutions to customer needs

• Strong attention to detail and a proven ability to balance priorities and meet deadlines
• Sound analytical and quantitative skills
• Experience working with revenue targets in a fast paced, client facing environment.
• A genuine passion for consultative selling, strategy and seeing your impact through the growth of a book of business

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.