Education Programme Manager

Introduction

IOB is one of the largest professional membership organisations in Ireland. It is a community of over 33,000 members who work in banking across the island of Ireland and in both local and international financial services. A Recognised College of University College Dublin (UCD), the professional development of members is at the heart of IOBs activities. IOB offers more than 45 education programmes ranging from Professional Certificates to Masters Degrees and almost 7,000 members studied with us last year. Lifelong learning is crucial to sustaining a successful professional career and IOB has the largest continuing professional development (CPD) community in Ireland with more than 25,000 members. IOB is a not-for-profit organisation.

Job Title

Education Programme Manager

Department

Education

Reporting to

Programme Director or Associate Programme Director

Employment

2 Year Fixed Term Contract

Job Purpose/Description

The role holder will manage all aspects of specific education programmes and modules throughout the complete life cycle of the programmes. This will include supporting the Programme Director/Associate Programme Director in the design phase, through to the delivery phase incorporating changes as required and the ultimate wind down as the programme comes to the end of its life.

The role will involve engagement with key stakeholders both internal and external. The external stakeholders include associate faculty, students and corporates, while internal stakeholders include Programme Director, Associate Programme Director, Dean and Chief Learning Office, Deputy Dean, RDSS, LRS and IT.

The Programme Manager will also support the marketing of the programmes, co-ordinate the development and delivery of content and assessment materials, answer student queries, attend exam boards and work with the Programme Director to ensure that the academic rigour, quality assurance and UCD regulations are applied consistently.

Responsibility Level

The Programme Manager is responsible for promoting the programme, ensuring the efficient onboarding of students, ensuring availability of course materials to students, responding promptly to student queries, obtaining feedback from students on each module and meeting the QA and registry requirements in relation to the operation of the programme. In completing these tasks, the Programme Manager will have to manage competing demands to ensure that deadlines are met. From time to time the programme manager may be asked to become involved in education specific / cross-functional projects where capacity allows.

Key Responsibilities

• Manage the accuracy of all programme information presented both internally and externally.
• Plan and coordinate the delivery of the programme/modules including eLearning, manual content and workshops as appropriate.
• Manage the admissions of students onto programmes/modules, to ensure admission criteria are met and relevant documentation is prepared for approval.
• Ensure that all learners have a high-quality Customer Experience.
• Ensure that Associate Faculty have the supports needed to deliver high quality, engaging learning.
• Co-ordinate the provision of assessment material and/or results for processing by Registry.
• Be an effective communicator with all key stakeholders throughout the delivery of the programme.
• Ensure strict adherence to relevant Quality Assurance processes and help develop processes.
• Work closely on supporting IT platforms to deliver examinations and assessments.
• Work as part of a team with the Dean, Deputy Dean, Programme Director, Associate Programme Director, associate faculty and other programme managers to review and develop existing programmes and help design new programmes.
• Attend and contribute actively to Team and monthly Education Department meetings.
• Develop micro learning content for IOB Learn and work closely with the Education Team.
• Research and stay up to date with developments in education and learning.
• Liaise with educational partners as required.
• User testing of IT enhancements as required.
• Undertaking training to assist with programme development and delivery.
• Collaboration across the business and in projects and/or initiatives as required
• Identify and implement process improvements and efficiencies.
• Perform other duties, initiatives and projects as assigned.

Skills

• Proficient IT skills to include Microsoft Word, Excel and Outlook.
• Proficient in use of Salesforce.
• Proficient in use of Moodle.
• Excellent organisation and time management skills.
• Excellent communication skills, particularly written.
• With on-the-job experience develop: Good knowledge of QA procedures within education/IOB; Excellent knowledge of IOB programmes and modules that the job holder manages and able to communicate key information to potential and current students; Knowledge of UCD regulations as they relate to IOB.

Competencies

• High achiever with a focus on standards and excellence in the delivery of education programmes.
• A willingness to take responsibility within the role.
• Adaptable and proactive, with the ability to thrive in dynamic environments.
• Commitment to inclusivity, accessibility, and continuous learning.
• Ability to work under own initiative and with a team where expertise is shared, and feedback is encouraged.

Qualifications / Experience Level

• Primary degree in business/financial services or education or 5 years experience in a financial services or education environment.
• QFA holder desirable.

Working Conditions & Effort

This is a hybrid role, typically working 2-3 days per week in IOBs Dublin office. This role involves some travel to meet key stakeholders in offsite venues around Ireland. This role may involve some international travel to support our corporates and students in international venues. Flexibility with regards to working additional hours during busy periods and at weekends is required. The role may involve tight deadlines and periods of high activity, requiring flexibility and strong time management. The role involves coordination across departments and external stakeholders/suppliers, with occasional need to lead workshops or training sessions. The role may involve interaction with corporate stakeholders requiring strong interpersonal skills. The role involves managing multiple modules simultaneously. The role holder must be able to handle pressure situations and assist in the resolution of issues that may arise. The position demands high levels of concentration and attention to detail. The role holder should be aware and take actions to reduce such issues that may arise, including, risk incidents, data breaches and cyber security threats etc. The job entails managing member and student inquiries, requiring the ability to remain calm and professional under pressure.

Application Procedure

Applicants should submit a Curriculum Vitae along with a cover letter outlining how they meet the qualifications and experience set out in the particulars of the post. Applications to be emailed to. Under GDPR regulations, you are required to be aware of IOBs Data Protection Notice for Applications. Please see link. Applicants from outside the EEA, Switzerland or UK must have a valid working permit for Ireland for at least the one year contract. Please note this is an onsite hybrid working role.

EEO and Benefits

IOB is an Equal Opportunities employer.

Benefits

Work From Home, Laptop, Travel Ticket, Working From Home Equipment, EAP, Education Support

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and Information Technology | Industries: Education

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