Inside Sales Account Manager

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
OpenText is seeking experienced Inside Sales Account Managers to be part of an exciting new team - Advanced Customer Services (ACS. You will play a pivotal role in the success of the team by managing a high-velocity, high-touch sales motion. You will work closely with Renewals and Customer Management teams to drive growth through net-new ACS subscriptions, cross-sell and upsell opportunities.

WHAT THE ROLE OFFERS

Drive Subscription Sales: Manage the entire sales cycle for ACS subscription offerings—from qualification through to close—focusing on annual support packages.

Collaborate Cross-Functionally: Partner with Renewal Account Representatives (RARs), Customer Managers (CMs), and Account Executives (AEs) to identify and develop sales-qualified leads.

Pipeline Management: Maintain an accurate and up-to-date sales pipeline using Salesforce (SFDC); qualify leads passed via the lead share model and actively prospect within assigned territories/accounts.

Customer Consultative Engagement: Conduct discovery sessions, deliver value-based pitches, and align ACS offerings with customer goals such as uptime, system health, proactive planning, and IT resource augmentation.

Quota Accountability: Achieve or exceed monthly and quarterly revenue targets through effective territory management and customer engagement.

ACS Champion: Serve as a subject matter expert and advocate for ACS offerings, reinforcing the value of proactive support and premium services.

WHAT YOU NEED TO SUCCEED

Experience: Inside sales experience 5 years +, preferably in enterprise software or subscription-based services.

Sales Acumen: Proven track record of closing mid-market to enterprise deals with a focus on support services, value selling, and solution positioning.

Collaboration: Demonstrated success working in a matrixed sales environment; able to navigate complex internal dynamics and engage multiple stakeholders.

Extreme Customer Focus: Prioritise customer success at every stage of the sales process by understanding their operational needs, business objectives, and pain points. Act as a trusted advisor by offering relevant ACS solutions that improve customer outcomes, adoption, and satisfaction.

Communication: Strong presentation and negotiation skills, both written and verbal, with an ability to influence technical and business audiences.

Tools: Proficiency in CRM systems (Salesforce preferred) and virtual engagement platforms.

Languages: Fluency in English is required; additional languages are a plus (specifically German, French, Spanish, Italian or Arabic).

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.