Night Receptionist

3 weeks ago

Dublin, Dublin City, Ireland Hoxton Hotel Group Full time
Overview

Join to apply for the Night Receptionist role at The Hoxton.

The Hoxton is gearing up to open its very first hotel in Ireland in Dublin. This coastal city is steeped in history, with green parks and a vibrant scene of music, art and social dining. The Hoxton, Dublin will be home to 129 bedrooms, a lobby bar, historic bar, large ground floor restaurant and lobby restaurant, in addition to a nightclub.

Responsibilities
  • You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
  • Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
  • Work with all our teams to ensure we are always busy, and help our Front Office Manager with any overbooking levels.
  • Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures.
  • Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area.
Qualifications
  • Individuals. You're looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
  • You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • You're not precious. We leave our egos at the door and help get things done.
  • You're up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we'd have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.
  • It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
  • Experience of Micros Fidelio Opera or a similar front desk operating system.
  • Passion for exceeding guests' expectations.
  • Excellent organisational and communication skills.
What's In It For You
  • Become part of a team that's very passionate about creating great hospitality experiences.
  • Competitive salary.
  • 30 days holiday (including bank holidays), pension and life insurance.
  • Food on us during your shift.
  • Enjoy a free night at The Hoxton and a meal for two when you first start with us.
  • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
  • Regular team get-togethers, from our High Fives to our team parties – we know how to have a good time
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.

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