Manager, Credit Assessment
2 weeks ago
We Dream.
We Design.
We Deliver. Our Philosophy at humm group is to deliver creative and tailored financial solutions to our customers around the globe.
We are determined to be different and to disrupt the model of traditional lending.
At humm group, we enable and empower our people to build lifetime relationships of value and opportunity for the benefit of you, our colleagues, customers and shareholders.
humm enables Irish consumers to finance instore purchases and services with our Retail Partners through personal loans.
What's so exciting about this role? Work with the Head of Credit & Risk to deliver a high-quality credit assessment process seeking to minimise bad debts, increase automation and deliver high quality outcomes for the business and the customer.
You will lead on strategies to maximise efficiency of the operation and identify areas for improvement of our processes, working together with Customer Service, Collections, Product & Customer Experience, Technical and Business Development Teams.
You will be providing high quality credit assessment both through automated and manual decisioning resulting in a responsive customer application process.
What Does An Average Day Look Like? No day is average at humm but here's an idea of what you can expect to do in this role:
Focus on the day-to-day operations of credit assessment ensuring applications flow smoothly through the various stages to final decision.Responsibility for planning and overseeing efficient management of incoming online credit applications and related queries, managing staff rotas to deliver a business service 7 days a week.Supporting and driving a team of Credit Risk Officers and Application Support Officers to deliver quality lending decisions (both manual and automated), positive customer outcomes and minimise bad debts and fraud.Overseeing training and onboarding/induction of new staff members, and review and development of existing officers.Improving and maintaining day to day processes, procedures and workforce management to improve operational efficiency and capacity.Identifying technical issues and collaborate with technical staff and developers to bring to resolution.Monitoring for fraud and bad debt through data analysis and implementing and updating team awareness and process prevention strategies.Ensure the process and Team remain compliant in line with all regulatory and legal rules and guidelines.Contribute to the development of the business through engagement with other teams and senior leaders to drive efficiency and enhancements to humm's customer service.Who will thrive in this role? You thrive in a fast-paced environment and will roll up your sleeves to get things done.
You are a visionary leader who believes in the strength of good relationships.
We're also looking for someone who brings:
QFA qualified or strong knowledge and experience of assessing unsecured lending in the Irish Market.Experience in Credit and affordability assessment to be able to determine application risks (credit and fraud) and make appropriate decisions.Strong attention to detail and notices anomalies and challenges information to ensure accuracy.Ability to retain system and product knowledge and to use own initiative.Ability to implement process changes whilst maintaining focus on key service level deliverables.Takes responsibility for solving problems with an ability to "think outside the box" when required and remain conscious of overall impact of any proposed solutions.Strong customer focus evidencing drive, confidence and planning to deliver against key performance indicators.Familiarity with Salesforce or other CRM systems.Proficiency in MS Excel.Working at humm group We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.
We invite candidates of all gender expressions, ethnicities, ages, and other culturally diverse groups to apply.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and welcoming and supportive environment where all our people can thrive.
If this sounds like the opportunity you have been looking for then apply today
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