Customer Assistant

3 weeks ago

Cork, Cork, Ireland Marks and Spencer Full time
Overview

Join our team at M&S as a Customer Assistant in Operations, where you'll play a vital role in keeping our store running smoothly behind the scenes. We're looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Work Pattern

Week 1: Monday 06:30-15:30; Tuesday 06:30-15:30; Thursday 06:30-15:30; Friday 06:30-15:30; Saturday 06:30-15:30. Week 2: Sunday 06:30-15:30; Tuesday 06:30-15:30; Wednesday 06:30-15:30; Thursday 06:30-15:30; Friday 06:30-15:30.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities
  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability
Everyone's Welcome

M&S is committed to inclusion, diversity and equal opportunities. We are happy to talk flexible working and will make reasonable adjustments to the recruitment process on request.


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