Customer Assistant

3 weeks ago

Cork, Cork, Ireland Marks and Spencer Full time
Overview

Customer Assistant - Food (Nights) - Douglas

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. This role involves night shifts; the unsocial premium (£3.00 p/h) is added for hours worked between 22:00-06:00. Applicants must be aged 18 or over to comply with health and safety legislation.

Work Pattern
  • Thursday 21:00 - 06:00
  • Friday 21:00 - 06:00
  • Saturday 21:00 - 06:00

We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products and ensure customers feel valued every time they shop with us.

Responsibilities
  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring shelves are stocked
  • Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
  • Build expert product knowledge to sell and recommend our products and services
  • Utilise digital tools and communication channels to deliver for the customer
Key Capabilities
  • High levels of customer service
  • Strong attention to detail and commitment to excellent work
  • Open to feedback and proactive in seeking it
  • Ability to plan and manage own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability
Additional Information

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and support flexible working. If you require reasonable adjustments to any part of the recruitment process, please share your requirements when applying. We will make every effort to ensure a fair and transparent process of assessment.


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