Service and Maintenance Manager

About the Role

As the Service & Maintenance Manager, you will play a pivotal role in leading and growing our team, ensuring excellent service delivery to our Municipal, Industrial, and Commercial customers. This role will be instrumental in managing the operations, expansion, and continuous improvement of our Service & Maintenance business unit.

Key ResponsibilitiesService Operations

• Oversee daily operations, managing the day-to-day activities of the Service department to ensure efficient and effective service delivery.
• Ensure service jobs are administered per Standard Operating Procedures (SOPs) with monthly reviews of work orders and reporting.
• Ensure all repair jobs are administered using the company ERP system, including pricing, quotations, and estimations for customers.
• Implement and develop group systems to manage planned, reactive, and emergency service requests efficiently.
• Collaborate with EPS regional service centers to align on procedures, goals, and strategies.

Team Management & Development

• Manage and grow the existing team to support sustainable business growth while maintaining high service standards.
• Work with the HR department to implement training and upskilling programs for team members.
• Mentor and lead the team, fostering a culture of continuous improvement.

Business Growth & Strategy

• Tendering; Responsibility for pricing of all works ensuring margin targets and customer value are achieved. Tendering for Framework and Planned Preventative Maintenance opportunities ensuring full compliance, identification of risk, quality and HSQE requirements.
• Develop and implement a growth strategy for the Service & Maintenance business to meet current and future client demands.
• Deliver on the annual budget and business development strategies, exploring growth opportunities.
• Engage with key customers, including Irish utility and industrial clients, to maintain and strengthen relationships.

Continuous Improvement

• Identify, plan, and implement a continuous improvement program for the repair and service business.
• Support and collaborate with other EPS business units and managers to achieve overall company goals.

Reporting & Communication

• Issue monthly performance reports and Key Performance Indicators (KPIs) to the Group Senior Team.
• Facilitate meetings and maintain effective communication with key customers and stakeholders.

Compliance

• Ensure compliance with Health & Safety standards across all operations and activities.

Out of hours work

• Manage and lead the out of hours service facility, being available to co-ordinate emergency calls and be first point of contact and control emergency situations as necessary.

Key Competencies and Skills

• Strong leadership and team management skills.
• Possess a "can do" attitude and proactive approach to resolving technical, commercial and resource and other daily issues that arise during the co-ordination and management of Service delivery.
• Ability to empower the Service team through training, to improve their skills and knowledge and providing them with autonomy to make decisions that can resolve customer issues quickly and effectively.
• Proven ability to implement and optimise processes for operational efficiency.
• Excellent communication and customer relationship management skills.
• Analytical and problem-solving skills to support decision-making.
• Ability to manage budgets and drive business development initiatives.
• Knowledge of Health & Safety regulations and best practices.
• Knowledge of ERP systems (would be advantageous).
• Proficiency in MS Office tools.

Qualifications

• Relevant technical or business qualification preferred.
• A minimum of 5 years' experience in a similar managerial role within the Service & Repairs industry.
• Familiarity with Municipal, Industrial, and Commercial markets in Ireland.
• Experience working with key clients, such as Irish Utility providers, is an advantage.

Compensation Package

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• Flexible working options, dependent on location and role requirements
• See company website for more information on the benefits of working in EPS Group

We welcome speculative applications from individuals of all levels. If you are interested in working with us but are not sure if the role above is for you, please feel free to get in touch for an informal discussion about what we do and what you could bring to the team. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, please let our recruiting team know.

Speak to our recruiting team on or email

Equal Opportunity Statement - EPS Group is an equal opportunities employer.

Company Profile: Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe. We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country\'s water infrastructure. Our vision is to be the best and most rewarding place to work for our teams, to be our customer\'s outstanding partner of choice and we are committed to being a Net Zero, sustainable business.

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