Technical Account Manager

Overview

Technical Account Manager (English & German Speaking)

Location: Ireland, Galway – Hybrid

Role Type: Permanent, Full Time

Start Date: ASAP

What We're Looking For

We're looking for a highly skilled Enterprise Mobility Consultant who is an experienced technical engineer with problem-solving capabilities and a strong networking background, combined with a high level of customer service experience and proven management of customers/accounts. Experience in Enterprise Mobility, Windows Server, MS SQL is beneficial.

Responsibilities

• Provide subject matter expertise on the implementation, configuration & support of SOTI MobiControl Mobile Device Management Software Solutions to meet project deliverables, including software installation, application configuration, testing, and pro-active troubleshooting and resolution of issues during implementation.
• Hold requirement gathering sessions with clients and provide feedback to the back-end software development team to assist in product fixes and enhancements.
• Set up and/or carry out large-scale software migrations and upgrades.
• Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities including testing and documenting product issues.
• Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
• Undertake Discovery Calls with customers to identify opportunities to effectively leverage SOTI software across their business units.
• Develop documentation to support standard implementation and support processes.
• Document all Work Orders and Enterprise Support Cases accurately in a timely manner.
• Provide strong training skills to train end users on SOTI software, on-site or via phone, for large groups.
• Log all testing, troubleshooting and research of known issues, workarounds, and information for the support knowledge base.
• Act as a designated point of contact for assigned Enterprise Support customers, understanding their business, mobility usage, and future mobility strategy.
• Provide consultancy (advice, training, knowledge transfer, and deployment modifications) on a pre-scheduled basis in collaboration with the customer.
• Escalate where needed and provide guidance to Support team members requiring specialized help with a customer's environment.
• Advocate for customers in priority discussions and meetings.
• Prepare an Annual Technical Review with a detailed breakdown of the customer's environment, configuration, and cases with improvement recommendations.
• Collaborate with the customer's SOTI Account Manager to generate sales opportunities from Enterprise Support customers.
• Develop and deliver occasional webinars for customers and colleagues on specialized aspects of SOTI Mobility Management.

Experience You'll Bring

• Minimum 4+ years in advanced technical positions (implementation specialist, technical support, solutions architect) with direct customer advocacy and engagement in post-sales or professional services within a complex IT environment.
• Strong interest in mobility with knowledge of leading and emerging mobile technologies; working knowledge of Android, Apple, and Windows OS.
• Excellent problem solving, resolution, and analytical skills.
• Ability to understand and explain complex technical concepts to diverse audiences.
• Solid communication skills and the ability to manage relationships with large enterprises.
• Multitasking capability with the ability to balance competing requirements.
• Ability to train diverse audiences on SOTI software (in person or remotely).
• Excellent English and German verbal and written communication skills.
• Proactive, able to work with minimal supervision, and willing to take the initiative to complete projects.
• Experience in MS SQL (scripting & administration).
• Strong understanding of networking concepts (certificates, SSL/TLS, firewalls & routing).
• Windows Server administration (LDAP/AD, services & troubleshooting).

About SOTI

SOTI is the world's trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. We offer a culture focused on growth, innovation, and collaboration, and we provide endless possibilities for career development.

Equal Opportunity and Application Information

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with Endless Possibilities.

What are you waiting for? Apply today.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with a recruiter, SOTI will not consider or pay any referral compensation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development

Galway, County Galway, Ireland

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